Thermador PO302W Instructions for Use - Page 34
Service
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Avoid These Cleaners Do not use commercial oven cleaners such as Easy Off®. They may damage the oven finish or parts.. Never use scouring pads or abrasive cleaners. Service Faults often have simple explanations. Before calling Customer Service, please refer to the table below and attempt to correct the fault yourself. 9 WARNING RISK OF ELECTRIC SHOCK Improper repairs are dangerous. Only an authorized service provider may perform repairs and may replace damaged plug and connections. Remove the power plug or turn off the circuit breaker or fuse in the fuse box if the appliance is damaged or not working. Call Customer Service. 9 WARNING RISK OF ELECTRIC SHOCK ▯ Work on the appliance electronics must be performed by an authorized servicer. ▯ Always disconnect the appliance from the power supply when work is carried out on the electronics. Switch off the circuit breaker or remove the fuse from your household fuse box. Troubleshooting Chart Oven Problem Possible Causes and Suggested Solutions Oven door is locked and will not open, even after cool- Turn the oven off at the circuit breaker and wait five minutes. ing. Turn breaker back on. The oven should reset itself and will be operable. Oven is not heating. Check circuit breaker or fuse box to your house. Make sure there is proper electrical power to the oven. Be sure oven temperature has been selected. After switching on an operating mode, a message is The appliance has not cooled sufficiently. Allow the applishown on the display that indicates that the tempera- ance to cool and switch the operating mode on again. ture is too high. Oven temperature is too hot or too cold. The oven thermostat needs adjustment. See "Oven Temperature Offset" under "Adjust Basic Settings". Oven light is not working properly. Replace or reinsert the light bulb if loose or burned out. Touching the bulb with fingers may cause the bulb to burn out. Oven light does not turn off. Check for obstruction in oven door. Check to see if hinge is bent. Cannot remove lens cover on light. There may be soil build-up around the lens cover. Wipe lens cover area with a clean dry towel prior to attempting to remove the lens cover. Oven is not self-cleaning properly. Allow the oven to cool before running self-clean. Always wipe out loose soils or heavy spillovers before running self-clean. If oven is badly soiled, set oven for the maximum self-clean time. Clock and timer are not working properly. Make sure there is electrical power to oven. "E" and a number appears in display and control beeps. This is a fault code. Follow the instructions in the display. If the code remains or there are no instructions in the display, press INFO to display more information (if applicable) and to turn off the beep. If the code is still displayed, write down the fault code number, turn off the oven, and call Service. With a new oven there is a strong odor when oven is This is normal with a new oven and will disappear after a few turned on. uses. Operating the self-clean cycle also "burns-off" the smell more quickly. 34
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