Toshiba 37AV502R Owner's Manual - English - Page 54

Chapter 8: Troubleshooting Channel tuning problems • Make sure the remote control is set to the correct device mode ( page 20). • The channel may have been erased from the channel memory by the Channel Add/Delete feature. Add the channel to the channel memory ( page 29). • The channel may be blocked by the Channels Block feature. Unblock the channel ( page 46). • If you are unable to tune digital channels, check the antenna configuration ( page 28). If you are still unable to tune digital channels, clear all channels from the channel list ( page 30) and reprogram channels into the channel memory ( page 29). If you are still unable to tune digital channels, use the Reset Factory Defaults procedure ( page 32). Also see "TV stops responding to controls" and "Other problems" ( page 53). Closed caption problems • If the program or video you selected is not closedcaptioned, no captions will display ( page 41). • If text is not available, a black rectangle may appear. If this happens, turn off the closed caption feature ( page 41). • A closed-caption signal may not display correctly in the following situations: a) when a videotape has been dubbed; b) when the signal reception is weak; or c) when the signal reception is nonstandard ( page 41). Rating blocking (V-Chip) problems • If you forget your PIN code: While the PIN code entering screen is displayed, press four times within 5 seconds. The PIN code you previously stored will be cleared ( page 44). No REGZA-LINK operation • The REGZA-LINK feature is available for Toshiba REGZA-LINK compatible devices. • Make sure the HDMI cables with the HDMI Logo ( ) are used. • When the connected REGZA-LINK device does not work correctly after you have changed settings of the device, turn off your TV and unplug the power cord, then plug and turn on again. • If several devices are connected, REGZA-LINK feature may not operate properly. • Read the instruction manual furnished with the connected REGZA-LINK device. HDMI problems For HDMI cables • Make sure to use cables with the HDMI Logo ( ) ( page 15). For Legacy HDMI source • Some legacy HDMI sources may not work properly with the latest HDMI TV products, due to new standard adoption. 54