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Toshiba Excite Pure AT15-A16A User's Guide for Excite Pure (Jellybean 4.2) - Page 106

If Something Goes Wrong, Problems when you turn on the device,

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Chapter 6 If Something Goes Wrong Some problems you may encounter when using your tablet are relatively easy to identify and solve. This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba's support services at the end of this chapter. Problems when you turn on the device These problems may occur when you turn on the power. The device will not start. Make sure you attached the USB/AC adaptor and power connector cord properly. If you are using the USB/AC adaptor, check that the wall outlet is working by plugging in another device, such as a lamp. Verify that the device is on by looking at the ON/OFF indicator. If the indicator is glowing, the device is on. Also, try turning the device off and then on. 106

Section	Page
Excite® Pure User’s Guide	1
Contents	13
Introduction	18
This guide	19
Safety icons	19
Other icons used	20
Your device’s features and specifications	20
Other documentation	20
Service options	21
Precautions	21
File management tips	22
Toshiba’s online resources	22
Chapter 1: Getting Started	23
Features and components	23
Front	24
Back	24
Left side	25
Right side	25
Top	26
Bottom	26
Connecting to a power source	26
Battery Notice	28
Charging the battery	28
Taking care of your battery	29
Safety precautions	29
Optimizing battery life	30
Maintaining your battery	30
Disposing of your device	31
Using the device for the first time	31
Turning on the power	31
Setting up your device	32
Setting up your Wi-Fi® connection	33
Got Google™?	33
Make it Google™	34
Google™ & Location	35
Setting the date and time	38
Waking the tablet	40
Setting up Wi-Fi® and Bluetooth® connections	41
Registering your Toshiba device	42
Backing up your data	42
Backing up data using TOSHIBA File Manager	42
Backing up data using your Google™ Account	42
Restoring your data using your Google™ Account	43
Navigation and features	44
Home screen	45
Touch screen navigation	46
Navigating the Home screen	47
System bar	47
Securing your tablet	50
Customizing your Home screens	53
Adding an item to a Home screen	53
Moving an item from the Home screen	53
Removing an item from a Home screen	53
Creating, naming, and removing folders	54
Changing the wallpaper	55
Turning off the device	56
Options for turning off the device	56
Using Shut down mode	57
Using Sleep mode	58
Managing your accounts	58
Add an account	59
Remove an account	59
Navigation, Maps, and Local	61
Managing downloads	61
Factory data reset	62
Caring for your device	63
Cleaning the device	63
Chapter 2: Settings	64
Customizing your device’s settings	64
Apps and Settings menus	64
Wireless and networks settings	69
Sound settings	70
Display settings	71
Location access settings	72
Security settings	73
Apps settings	74
Users	75
Accounts settings	77
Backup & reset settings	78
Storage settings	79
Language & input settings	80
Accessibility settings	81
Date & time settings	82
About tablet	83
Chapter 3: Working with Apps	86
Downloading Toshiba Apps	86
TOSHIBA Media Player	86
Apps	87
Downloading from Google Play™ Store	87
Preinstalled Apps on your tablet	88
Uninstalling Apps on your tablet	88
Chapter 4: Exploring the Features on your Device	89
Using the onscreen keyboard	89
Type to enter text	90
Speak to enter text	92
Using the built-in speakers	92
Using external speakers or headphones	93
Recording sounds	93
Using the camera	93
Using a microSD™ Card	94
Inserting memory media	94
Removing memory media	94
Adding optional external devices	95
Using an external keyboard	96
Using an external mouse	96
Using external devices	96
Chapter 5: Utilities	97
TOSHIBA Service Station	98
Check for application updates	100
Downloading updates	100
Installing updates	100
Downloading and installing System updates	101
TOSHIBA File Manager Utility	101
File browsing screen	103
Operation of files/folders	103
TOSHIBA Adaptive display	105
Chapter 6: If Something Goes Wrong	106
Problems when you turn on the device	106
The operating system is not working	107
Internet problems	107
Power and the batteries	108
Display problems	109
Sound system problems	109
Wireless networking problems	110
If you need further assistance	111
Before you contact Toshiba	111
Contacting Toshiba	111
Other Toshiba Internet Web sites	112
Toshiba’s worldwide offices	112
Appendix A: Power Cord/Cable Connectors	114
Glossary	115
A	116
B	117
C	118
D	119
E	119
F	120
G	120
H	120
I	121
L	121
M	121
N	122
O	122
P	122
R	123
S	123
T	124
U	124
W	124