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167 If Something Goes Wrong Additional help ❖ The USB Sleep and Charge function may not work with certain external devices even if they are compliant with the USB specification. In those cases, power on the computer to charge the device or use a different charging device. The "USB Wakeup function" does not work. ❖ When the "USB Sleep and Charge function" is set to Enabled the "USB Wakeup function" does not work for ports that support the "USB Sleep and Charge function." In that case, use a USB port that does not have the "USB Sleep and Charge function"-compatible icon ( ), if you have a non-Sleep and Charge USB port available or disable the "USB Sleep and Charge function." For more information, see "Sleep Utilities" on page 116. Additional help If you need further assistance If you have followed the recommendations and are still having problems, you may need additional technical assistance. ❖ Since some problems may be related to the operating system or the application you are using, it is important to investigate all sources. ❖ Review the troubleshooting information for your operating system. ❖ If the problem occurs while you are running a application, consult the application's documentation for troubleshooting suggestions. Contact the software company's technical support group for their assistance. ❖ Consult the dealer from whom you purchased your computer and/or application. Your dealer is your best source for current information. Technical support is available online at Toshiba's support Web site at support.toshiba.com. At this Web site you will find answers for many commonly asked technical questions in addition to downloadable software drivers, BIOS updates, and many other downloads.

Section	Page
Portégé® A30-C Series User’s Guide	1
Contents	19
Introduction	26
This guide	28
Safety icons	29
Other icons used	29
Your computer’s features and specifications	30
Documentation	30
Service options	30
Chapter 1: Getting Started	31
Selecting a place to work	31
Setting up a work environment	31
Keeping yourself comfortable	32
Computer user comfort recommendations	32
Good Working Posture	32
Using the notebook with an external keyboard, mouse or monitor	33
Typing style	34
Taking breaks and varying tasks	35
Mobile computing tips	35
Transporting the notebook	35
Seeking additional help	36
Check list	36
Precautions	37
Important information on your computer’s cooling fan	39
Setting up your computer	39
Adding memory	40
Connecting to a power source	40
Charging the main battery	42
Using the computer for the first time	42
Initial setup	42
Using the Start menu	43
Registering your computer with Toshiba	44
To Shut down your computer	44
To Restart your computer	45
To place your computer in Sleep mode	45
Adding optional external devices	46
Recovering the Internal Storage Drive	46
Creating a recovery drive using TOSHIBA Recovery Media Creator	47
Restoring from recovery media created by TOSHIBA Recovery Media Creator	50
Recovering from the Internal Storage Drive	51
Reset your PC	52
Installing drivers and applications	54
Using the TOSHIBA Dual Pointing Device	55
Using the touchpad	55
Adjusting touchpad settings	58
Disabling or enabling the touchpad	59
Connecting an external device	59
Using external display devices	60
Selecting video cables	60
Connecting an HDMI-compatible television or display device	60
Connecting an external monitor or projector	61
Directing the display output when you turn on the computer	61
Adjusting the quality of the external display	62
Customizing your computer’s settings	62
Caring for your computer	63
Cleaning the computer	63
Moving the computer	63
Using a computer lock	64
Chapter 2: Learning the Basics	65
Computing tips	65
Using the keyboard	67
Function keys	67
Special Windows keys	67
Overlay keys	68
Backlit keyboard	69
Touch screen	69
Touch screen navigation	69
Mouse properties	70
Starting an app	71
Saving your work	72
Backing up your work	72
Using the optical disc drive	72
Optical disc drive components	73
Inserting an optical disc	74
Playing optical media	75
Recording optical media	75
Removing a disc with the computer on	76
Removing a disc with the computer off	76
Toshiba’s online resources	76
Chapter 3: Mobile Computing	77
Toshiba’s energy-saver design	77
Running the computer on battery power	77
Battery Notice	78
Power management	79
Charging batteries	79
Charging the RTC battery	80
Monitoring battery power	81
Determining remaining battery power	82
What to do when the main battery runs low	83
Setting battery notifications	83
Conserving battery power	84
Power Plans	85
Using the eco power plan	86
Changing the main battery	87
Removing the battery from the computer	87
Inserting a charged battery	89
Taking care of your battery	90
Safety precautions	90
Maintaining your battery	90
Disposing of used batteries	91
Traveling tips	92
Chapter 4: Exploring Your Computer’s Features	93
Exploring the desktop	93
Finding your way around the desktop	94
Windows Store	98
Setting up for communications	98
Connecting your computer to a network	99
Exploring audio features	100
Recording sounds	100
Using external speakers or headphones	101
Using the Web Camera	102
Using the Smart Card Slot	102
Using the Memory card reader	103
Inserting memory media	103
Removing memory media	104
Using the Expansion port	105
Chapter 5: Utilities	106
eco Utility	107
Password Utility	108
Using a supervisor password	108
Using a user password	110
Deleting a user password	112
System Settings	113
Sleep Utilities	116
USB Sleep and Charge	116
Enabling/Disabling USB Sleep and Charge	118
Power supply mode settings	118
TOSHIBA Recovery Media Creator	120
Service Station	120
TOSHIBA Application Installer	121
PC Health Monitor	122
Display Utility	123
Fingerprint Authentication Utility	124
Fingerprint utility limitations	124
Using the Fingerprint Authentication Utility	124
Fingerprint Logon	125
Care and maintenance of your fingerprint reader	125
Fingerprint reader limitations	127
Chapter 6: If Something Goes Wrong	128
Problems that are easy to fix	128
Problems when you turn on the computer	129
The Windows operating system is not working	131
Using Startup options to fix problems	131
Internet problems	133
Power and the batteries	134
Keyboard help	135
Perform a complete power cycle	135
Uninstall the keyboard driver	136
Download the latest keyboard driver	137
Perform a system restore	137
Clean the keyboard	137
Touchpad help	138
Disable then enable the touchpad	138
Install an external mouse	138
Perform a complete power cycle	138
Uninstall the touchpad driver	139
Download the latest touchpad driver	140
Perform a system restore	140
Adjust the touchpad properties	140
Display problems	141
Disk or storage drive problems	142
Error-checking	142
Optical disc drive problems	144
Web Camera help	145
Testing your internal Web Camera	145
Uninstall the Web Camera driver	146
Perform a system restore	146
Check for problems with third party applications	147
System Recovery	147
Sound help	147
Use the Sound troubleshooter	147
Check and set default speakers	148
Uninstall the audio driver	149
Download the latest sound driver	150
Perform a system restore	150
Printer problems	151
Wireless networking problems	152
Connecting to the Internet	153
Using a wireless connection	154
Troubleshooting an Internet connection – Verify network status	154
Troubleshooting an Internet connection – Verify hardware	155
Uninstall the network adapter driver	155
Troubleshooting an Internet connection – How to verify TCP/IP	156
Downloading drivers and updates	158
Using Toshiba Service Station	158
Manually download and install drivers and updates	158
How to determine the correct drivers to download	159
DVD operating problems	160
Develop good computing habits	161
Data and system configuration backup in the Windows operating system	162
Additional help	167
If you need further assistance	167
Contacting Toshiba	168
Other Toshiba Internet Web sites	168
Toshiba’s worldwide offices	168
Appendix A: TOSHIBA Function Keys	170
Functions	170
Volume Mute	171
Lock (Instant security)	171
Power plan	171
Sleep mode	171
Hibernation mode	172
Output (Display switch)	172
Display brightness	173
Disabling or enabling wireless devices	173
Disabling or enabling the touchpad	173
Disabling or enabling the cursor control overlay	174
Disabling or enabling the numeric overlay	174
Disabling or enabling the scroll lock	174
Keyboard backlight	174
Zoom In/Out	174
Volume control	175
Zoom (Display resolution)	175
Cortana	175
Appendix B: Power Cord/Cable Connectors	176
Glossary	177
A	179
B	179
C	181
D	182
E	183
F	184
G	184
H	184
I	185
K	185
L	185
M	186
N	187
O	187
P	187
R	188
S	189
T	190
U	190
W	190