Toshiba Qosmio X500 PQX33C-03L00N Users Manual Canada; English - Page 182

Hard disk drive, BD drive, Problem, Procedure

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Troubleshooting Hard disk drive Problem Procedure Computer does not boot There may be a problem with your operating from hard disk drive system files. Refer to your operating system documentation. Slow performance Your files may be fragmented. Run disk Defragmenter to check the condition of your files and disk. Refer to your operating system documentation or online help for information on running disk Defragmenter. As a last resort, reformat the hard disk. Then, reload the operating system and other files. If problems persist, contact your dealer. BD drive For more information, refer to Chapter 4, Operating Basics. Problem Procedure You cannot access a Make sure the drive's drawer is securely closed. CD/DVD/BD in the drive Press gently until it clicks into place. Open the drawer and make sure the CD/DVD/BD is properly seated. It should lie flat with the label facing up. A foreign object in the drawer could block laser light from reading the CD/DVD/BD. Make sure there is no obstruction. Remove any foreign objects. Check whether the CD/DVD/BD is dirty. If it is, wipe it with a clean cloth dipped in water or a neutral cleaner. Refer to the Media care section in Chapter 4, Operating Basics, for details on cleaning. User's Manual 9-9

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User’s Manual
9-9
Troubleshooting
Hard disk drive
BD drive
For more information, refer to Chapter 4,
Operating Basics
.
Problem
Procedure
Computer does not boot
from hard disk drive
There may be a problem with your operating
system files. Refer to your operating system
documentation.
Slow performance
Your files may be fragmented. Run disk
Defragmenter to check the condition of your files
and disk. Refer to your operating system
documentation or online help for information on
running disk Defragmenter.
As a last resort, reformat the hard disk. Then,
reload the operating system and other files.
If problems persist, contact your dealer.
Problem
Procedure
You cannot access a
CD/DVD/BD in the drive
Make sure the drive's drawer is securely closed.
Press gently until it clicks into place.
Open the drawer and make sure the CD/DVD/BD
is properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the CD/DVD/BD. Make sure
there is no obstruction. Remove any foreign
objects.
Check whether the CD/DVD/BD is dirty. If it is,
wipe it with a clean cloth dipped in water or a
neutral cleaner. Refer to the
Media care
section
in Chapter 4,
Operating Basics
, for details on
cleaning.