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Troubleshooting Flowchart - / a215 user guide

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2 Troubleshooting Procedures 2.2 Troubleshooting Flowchart If you know the location of the malfunction, turn directly to the appropriate section of this chapter. If the problem is unspecified, use the flowchart in Figure 2-1 as a guide for determining which troubleshooting procedures to execute. Before performing any troubleshooting procedures, verify the following: z Ask the user if a password is registered and, if it is, ask him or her to enter the password. z Verify with the customer that Toshiba Windows Vista is installed on the hard disk. Operating systems that were not preinstalled by Toshiba can cause the computer to malfunction. z Make sure all optional equipment is removed from the computer. z Make sure the floppy disk drive, if installed, is empty. If no FDD module is installed, you should use an external FDD to run the diagnostics tests Satellite A210/ A215, Satellite Pro A210, EQUIUM A210, SATEGO A210 Series Maintenance Manual 4

Section	Page
Toshiba Satellite A210 Maintenance Manual	1
Table of Contents	6
Chapter 1 Hardware Overview	10
1.1 Features	14
1.2 System Unit	18
1.3 2.5-inch Hard Disk Drive	19
1.4 Optical Disc Device	21
1.5 Power Supply	23
1.6 Batteries	25
Chapter 2 Troubleshooting Procedures	28
2.1 Troubleshooting Introduction	32
2.2 Troubleshooting Flowchart	33
2.3 Power Supply Troubleshooting	38
2.4 Display Troubleshooting	44
2.5 Keyboard Troubleshooting	47
2.6 External USB Devices Troubleshooting	49
2.7 TV-Out Failure Troubleshooting	51
2.8 TouchPad Troubleshooting	53
2.9 Speaker Troubleshooting	55
2.10 Optical Drive Troubleshooting	57
2.11 Modem Troubleshooting	60
2.12 Express card Troubleshooting	62
2.13 IEEE 1394 Troubleshooting	64
2.14 Wireless LAN Troubleshooting	66
2.15 Camera Troubleshooting	69
2.16 Bluetooth Troubleshooting	71
2.17 4 in 1 card Troubleshooting	73
2.18 HDD Troubleshooting	75
2.19 CRT Troubleshooting	77
2.20 HDMI Troubleshooting	79
2.21. MIC Troubleshooting	81
2.22 Finger printer troubleshooting	83
Chapter 3 Test and Diagnostics	85
3.1 The Diagnostic Test	87
3.2 Executing the Diagnostic Test	88
3.3 Display Configuration	92
3.4 Speaker Audio Test	93
3.5 Fan ON/OFF Test	94
3.6 Main Battery Charge Test	95
3.7 FDD Test	96
3.8 ODD Test	97
3.9 Keyboard Test	98
3.10 Mouse (Pad) Test	99
3.11 LCD Pixels Mode Test	101
3.12 Magnetic Switch Test	102
3.13 LAN Test	104
3.14 RTC Test	107
3.15 Read 1394 GUID	108
3.16 Speaker EQ Type Check&Re-Write	109
3.17 Button Test	110
3.18 HDD Test	111
3.19 Front Edge Logo	115
3.20 Fingerprint DOS Test	117
3.21 Clear Fingerprint Test	119
3.22 Write DMI	121
3.23 Read DMI	123
Chapter 4 Replacement Procedures	124
4.1 General	130
4.2 Battery	136
4.3 PC Card	138
4.4 Memory Card	140
4.5 HDD	142
4.6 Expansion Memory	145
4.7 Optical Drive Module	148
4.8 Optical Drive	150
4.9 Keyboard	152
4.10 Display Assembly	155
4.11 Display Mask	160
4.12 FL Inverter Board	163
4.13 LCD Module	165
4.14 WLAN antennas	168
4.15 Camera and Microphone	169
4.16 Bluetooth module	171
4.17 Touch Pad	173
4.18 Fingerprint Module	175
4.19 Speakers	177
4.20 Function Button Board	179
4.21 USB Board	181
4.22 MDC Card	183
4.23 Wireless Module	185
4.24 System Fan	186
4.25 System Board	188
4.26 VGA Board	191
4.27 CPU	194
Appendix A Handling the LCD Module	197
Appendix B Board Layout	202
Appendix C Pin Assignments	207
Appendix D Keyboard Scan/Character Codes	226
Appendix E Key Layout	234
Appendix F Series Screw Torque List (IALAA)	250

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2 Troubleshooting Procedures

Satellite A210/ A215, Satellite Pro A210, EQUIUM A210, SATEGO A210 Series Maintenance Manual

2.2

Troubleshooting Flowchart

If you know the location of the malfunction, turn directly to the appropriate section of this

chapter. If the problem is unspecified, use the flowchart in Figure 2-1 as a guide for

determining which troubleshooting procedures to execute.

Before performing any

troubleshooting procedures, verify the following:

Ask the user if a password is registered and, if it is, ask him or her to enter the password.

Verify with the customer that Toshiba Windows Vista is installed on the hard disk.

Operating systems that were not preinstalled by Toshiba can cause the computer to

malfunction.

Make sure all optional equipment is removed from the computer.

Make sure the floppy disk drive, if installed, is empty. If no FDD module is installed,

you should use an external FDD to run the diagnostics tests