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If Something Goes Wrong, Resolving ExpressCard

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Contents 35 Chapter 6: If Something Goes Wrong 180 Problems that are easy to fix 180 Problems when you turn on the computer............181 The Windows® operating system is not working 184 Using Startup options to fix problems 185 Internet problems 186 The Windows® operating system can help you 186 Fixing a problem with Device Manager 187 Checking device properties 187 Memory problems 188 Power and the batteries 188 Keyboard problems 190 Display problems 190 Disk or storage drive problems 192 Error-checking 192 Optical drive problems (tray-type drive only) .......193 Sound system problems 194 ExpressCard® problems 195 ExpressCard® checklist 195 Resolving ExpressCard® problems 195 Printer problems 197 Modem problems 198 Wireless networking problems 198 DVD operating problems 200 Develop good computing habits 201 Data and system configuration backup in the Windows® operating system 202 Saving system configuration with restore points 202 If you need further assistance 207 Before you contact Toshiba 207 Contacting Toshiba 207

Section	Page
Satellite® A500 Series User’s Guide	1
Contents	29
Introduction	37
This guide	39
Safety icons	40
Other icons used	40
Your computer’s features and specifications	41
Other documentation	41
Service options	41
Chapter 1: Getting Started	42
Selecting a place to work	42
Setting up a work environment	42
Keeping yourself comfortable	43
Precautions	43
Important information on your computer’s cooling fan	45
Setting up your computer	45
Connecting to a power source	46
Charging the main battery	48
Using the computer for the first time	49
Opening the display panel	49
Turning on the power	50
Setting up your software	51
Registering your computer with Toshiba	51
Adding optional external devices	51
Adding memory (optional)	52
Installing a memory module	52
Removing a memory module	58
Checking total memory	60
Recovering the Internal Storage Drive	60
Recovering to out-of-box state (recommended recovery method)	61
Recovering to a custom size partition	64
Recovering without changing the internal storage drive partitions	66
Creating recovery DVDs/media	69
Restoring from recovery DVDs/media	70
Erasing the Internal Storage Drive	71
Checking the internal storage drive operating status	73
Installing drivers and applications	73
Using the TouchPad™	73
Adjusting TouchPad™ settings	76
Disabling or enabling the TouchPad™	77
Using external display devices	77
Connecting the display device	78
Directing the display output when you turn on the computer	79
Adjusting the quality of the external display	80
Using an external keyboard	81
Using a mouse	81
Connecting a printer	81
Setting up a printer	82
Turning off the computer	82
Options for turning off the computer	83
Using the Shut down command	85
Using and configuring Hibernation mode	87
Using and configuring Sleep mode	89
Closing the display panel	92
Customizing your computer’s settings	92
Caring for your computer	92
Cleaning the computer	92
Moving the computer	93
Using a computer lock	93
Chapter 2: Learning the Basics	94
Computing tips	94
Using the keyboard	95
Character keys	96
Ctrl, Fn, and Alt keys	96
Function keys	96
Special Windows® keys	97
Backlit keyboard	97
Starting a program	97
Starting a program from the Start menu	98
Starting a program from Windows® Explorer	98
Starting a program using the Search programs and files field	99
Saving your work	100
Printing your work	101
Backing up your work	102
Restoring your work	103
Using the optical drive	103
Optical drive components	104
Media control buttons	105
Inserting an optical disc (slot-type drive)	105
Removing a disc (slot-type drive)	106
Inserting an optical disc (tray-type drive)	107
Playing an audio CD	109
Playing optical media	109
Recording optical media	109
Removing a disc with the computer off (tray-type drive)	110
Caring for optical discs	110
Toshiba’s online resources	111
Chapter 3: Mobile Computing	112
Toshiba’s energy-saver design	112
Running the computer on battery power	113
Battery Notice	113
Power management	114
Using additional batteries	114
Charging batteries	114
Charging the main battery	115
Charging the RTC battery	115
Monitoring main battery power	116
Determining remaining battery power	118
What to do when the main battery runs low	118
Setting battery notifications	119
Conserving battery power	120
Power Plans	121
Using a hot key to set the Power Plan	122
Using the TOSHIBA eco power plan	123
Changing the main battery	123
Removing the battery from the computer	124
Inserting a charged battery	125
Taking care of your battery	127
Safety precautions	127
Maintaining your battery	128
Disposing of used batteries	128
Traveling tips	130
Chapter 4: Exploring Your Computer’s Features	131
Exploring the desktop	131
Finding your way around the desktop	132
Setting up for communications	134
Connecting your computer to a network	134
Connecting a modem to a telephone line	135
An overview of using the Internet	137
The Internet	137
The World Wide Web	137
Internet Service Providers	137
Connecting to the Internet	138
Surfing the Internet	138
Internet features	138
Uploading to, and downloading files from, the Internet	139
Exploring audio features	140
Recording sounds	140
Using external speakers or headphones	140
Using the Web Camera	141
Using an ExpressCard®	142
Inserting an ExpressCard®	142
Removing an ExpressCard®	142
Using the Memory card reader	143
Inserting memory media	144
Removing memory media	144
Using the i.LINK® port	145
Using the eSATA/USB combo port	145
Chapter 5: Utilities	146
TOSHIBA Assist	147
Connect	148
Secure	149
Protect & Fix	150
Optimize	151
TOSHIBA Application Installer	152
Setting passwords	153
Using an instant password	153
Using a supervisor password	154
Using a user password	155
Deleting a user password	156
TOSHIBA Face Recognition Utility	157
TOSHIBA PC Diagnostic Tool Utility	158
TOSHIBA HDD Protection Utility	159
TOSHIBA SD™ Memory Card Format Utility	160
Mouse Utility	161
TOSHIBA Hardware Setup	162
USB Sleep and Charge Utility	164
Starting the USB Sleep and Charge Utility	164
USB Sleep and Charge	164
Enabling USB Sleep and Charge	166
Power supply mode settings	166
Battery settings	166
TOSHIBA Zooming Utility	167
TOSHIBA Button Support	168
TOSHIBA Accessibility	169
Fingerprint Authentication Utility	170
Fingerprint utility limitations	170
Using the Fingerprint Authentication Utility	170
Fingerprint Logon	171
Care and maintenance of your fingerprint reader	171
Fingerprint reader limitations	173
TOSHIBA eco Utility™	174
TOSHIBA Service Station	175
TOSHIBA PC Health Monitor	175
ConfigFree®	176
Getting Started	176
ConfigFree® Utilities	177
Chapter 6: If Something Goes Wrong	180
Problems that are easy to fix	180
Problems when you turn on the computer	181
The Windows® operating system is not working	184
Using Startup options to fix problems	185
Internet problems	186
The Windows® operating system can help you	186
Fixing a problem with Device Manager	187
Checking device properties	187
Memory problems	188
Power and the batteries	188
Keyboard problems	190
Display problems	190
Disk or storage drive problems	192
Error-checking	192
Optical drive problems (tray-type drive only)	193
Sound system problems	194
ExpressCard® problems	195
ExpressCard® checklist	195
Resolving ExpressCard® problems	195
Printer problems	197
Modem problems	198
Wireless networking problems	198
DVD operating problems	200
Develop good computing habits	201
Data and system configuration backup in the Windows® operating system	202
Saving system configuration with restore points	202
If you need further assistance	207
Before you contact Toshiba	207
Contacting Toshiba	207
Other Toshiba Internet Web sites	208
Toshiba’s worldwide offices	208
Appendix A: Hot Keys/TOSHIBA Cards	210
Hot Key Cards	210
Using the Hot Key Cards	211
Application Cards	212
Using the Application Cards	213
Card Case	214
Hot key functions	214
Volume Mute	215
Lock (Instant security)	216
Power plan	217
Sleep mode	218
Hibernation mode	219
Output (Display switch)	220
Display brightness	221
Disabling or enabling wireless devices	222
Disabling or enabling the TouchPad™	223
Zoom (Display resolution)	224
Keyboard hot key functions	225
Appendix B: Power Cord/Cable Connectors	226
Glossary	227

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Contents

Chapter 6: If Something Goes Wrong

...................................

180

Problems that are easy to fix

................................

180

Problems when you turn on the computer

............

181

The Windows

operating system is not

working

...........................................................

184

Using Startup options to fix problems

............

185

Internet problems

...........................................

186

The Windows

operating system can

help you

....................................................

186

Fixing a problem with Device Manager

.................

187

Checking device properties

.............................

187

Memory problems

................................................

188

Power and the batteries

........................................

188

Keyboard problems

...............................................

190

Display problems

..................................................

190

Disk or storage drive problems

.............................

192

Error-checking

................................................

192

Optical drive problems (tray-type drive only)

.......

193

Sound system problems

.......................................

194

ExpressCard

problems

........................................

195

ExpressCard

checklist

...................................

195

Resolving ExpressCard

problems

.................

195

Printer problems

...................................................

197

Modem problems

..................................................

198

Wireless networking problems

..............................

198

DVD operating problems

.......................................

200

Develop good computing habits

...........................

201

Data and system configuration backup in

the Windows

operating system

...............

202

Saving system configuration with restore

points

........................................................

202

If you need further assistance

...............................

207

Before you contact Toshiba

............................

207

Contacting Toshiba

.........................................

207