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36 Contents Chapter 6: If Something Goes Wrong 183 Problems that are easy to fix 183 Problems when you turn on the computer............184 The Windows® operating system is not working ..187 Using Startup options to fix problems 187 Internet problems 188 The Windows® operating system can help you 189 Resolving a hardware conflict 189 A plan of action 189 Fixing a problem with Device Manager ...........190 Memory problems 191 Power and the batteries 192 Keyboard problems 193 Display problems 194 Disk or internal storage drive problems ..........196 Optical drive problems (tray-type drive only) .197 Sound system problems 198 ExpressCard® problems 198 Printer problems 200 Modem problems 201 Wireless networking problems 202 DVD operating problems 204 Develop good computing habits 205 Data and system configuration backup in the Windows® operating system 206 If you need further assistance 211 Before you contact Toshiba 211 Contacting Toshiba 211 Other Toshiba Internet Web sites 212 Toshiba's worldwide offices 212

Section	Page
Satellite® A500 Series User’s Guide	1
Contents	30
Introduction	38
This guide	40
Safety icons	41
Other icons used	41
Your computer’s features and specifications	42
Other documentation	42
Service options	42
Chapter 1: Getting Started	43
Selecting a place to work	43
Setting up a work environment	43
Keeping yourself comfortable	44
Precautions	44
Important information on your computer’s cooling fan	46
Setting up your computer	46
Connecting to a power source	47
Charging the main battery	49
Using the computer for the first time	50
Opening the display panel	50
Turning on the power	51
Setting up your software	52
Registering your computer with Toshiba	52
Adding optional external devices	53
Adding memory (optional)	53
Installing a memory module	54
Removing a memory module	59
Checking total memory	61
Recovering the Internal Storage Drive	62
Recovering to out-of-box state (recommended recovery method)	63
Recovering to a custom size partition	65
Recovering without changing the internal storage drive partitions	68
Creating recovery media	70
Restoring from recovery media	71
Erasing the Internal Storage Drive	73
Checking the internal storage drive operating status	75
Installing drivers and applications	75
Using the TouchPad™	75
Scrolling with the TouchPad™	76
Control buttons	76
TouchPad™ ON/OFF button	76
Disabling or enabling the TouchPad™	76
Using external display devices	77
Connecting the display device	77
Directing the display output when you turn on the computer	79
Adjusting the quality of the external display	80
Using an external keyboard	80
Using a mouse	80
Connecting a printer	80
Setting up a printer	81
Turning off the computer	82
Options for turning off the computer	82
Using the Shut Down command	84
Using and configuring Hibernation mode	86
Using and configuring Sleep mode	89
Closing the display panel	92
Customizing your computer’s settings	92
Caring for your computer	92
Cleaning the computer	92
Moving the computer	93
Using a computer lock	93
Chapter 2: Learning the Basics	95
Computing tips	95
Using the keyboard	97
Character keys	97
Ctrl, Fn, and Alt keys	97
Function keys	97
Special Windows® keys	98
Starting a program	98
Starting a program from the Start menu	99
Starting a program from Windows® Explorer	99
Starting a program using the Start Search field	100
Saving your work	101
Printing your work	102
Backing up your work	103
Restoring your work	104
Using the optical drive	104
Optical drive components	105
Media control buttons	106
Inserting an optical disc (slot-type drive)	106
Removing a disc (slot-type drive)	107
Inserting an optical disc (tray-type drive)	108
Playing an audio CD	110
Playing optical media	110
Recording optical media	110
Removing a disc with the computer on (tray-type drive)	111
Removing a disc with the computer off (tray-type drive)	111
Caring for optical discs	112
Toshiba’s online resources	112
Chapter 3: Mobile Computing	113
Toshiba’s energy-saver design	113
Running the computer on battery power	114
Battery Notice	114
Power management	115
Using additional batteries	115
Charging batteries	115
Charging the main battery	116
Charging the RTC battery	116
Monitoring main battery power	117
Determining remaining battery power	119
What to do when the main battery runs low	119
Setting battery notifications	120
Conserving battery power	121
Power Plans	122
Using a hot key to set the Power Plan	123
Using TOSHIBA eco Mode	124
Changing the main battery	125
Removing the battery from the computer	125
Inserting a charged battery	127
Taking care of your battery	128
Safety precautions	128
Maintaining your battery	129
Disposing of used batteries	129
Traveling tips	131
Chapter 4: Exploring Your Computer’s Features	132
Exploring the desktop	132
Finding your way around the desktop	133
Setting up for communications	135
Connecting your computer to a network	135
Connecting a modem to a telephone line	136
An overview of using the Internet	138
The Internet	138
The World Wide Web	138
Internet Service Providers	138
Connecting to the Internet	139
Surfing the Internet	139
Internet features	139
Uploading to, and downloading files from, the Internet	140
Exploring audio features	141
Recording sounds	141
Using external speakers or headphones	141
Using the Web Camera	142
Using an ExpressCard®	143
Inserting an ExpressCard®	143
Removing an ExpressCard®	143
Using the Bridge Media Adapter Slot	144
Inserting memory media	145
Removing memory media	145
Using the i.LINK® port	146
Using the eSATA/USB combo port	146
Chapter 5: Utilities	147
TOSHIBA Assist	148
Connect	149
Secure	150
Protect & Fix	151
Optimize	152
TOSHIBA Application Installer	153
Setting passwords	154
Using an instant password	154
Using a supervisor password	155
Using a user password	156
Deleting a user password	157
TOSHIBA Face Recognition Utility	158
TOSHIBA PC Diagnostic Tool Utility	159
TOSHIBA HDD Protection Utility	160
TOSHIBA SD™ Memory Card Format Utility	161
Mouse Utility	162
TOSHIBA Hardware Setup	163
USB Sleep and Charge Utility	165
Starting the USB Sleep and Charge Utility	165
USB Sleep and Charge	165
Enabling USB Sleep and Charge	167
Power supply mode settings	167
Battery settings	168
TOSHIBA Zooming Utility	168
TOSHIBA Button Support	169
TOSHIBA Accessibility	170
Fingerprint Authentication Utility	171
Fingerprint utility limitations	171
Using the Fingerprint Authentication Utility	171
Fingerprint Logon	172
Care and maintenance of your fingerprint reader	172
Fingerprint reader limitations	173
TOSHIBA eco Utility	174
TOSHIBA Service Station	175
TOSHIBA PC Health Monitor	176
Enabling the TOSHIBA PC Health Monitor	177
ConfigFree®	179
Getting Started	179
ConfigFree® Utilities	180
Chapter 6: If Something Goes Wrong	183
Problems that are easy to fix	183
Problems when you turn on the computer	184
The Windows® operating system is not working	187
Using Startup options to fix problems	187
Internet problems	188
The Windows® operating system can help you	189
Resolving a hardware conflict	189
A plan of action	189
Fixing a problem with Device Manager	190
Memory problems	191
Power and the batteries	192
Keyboard problems	193
Display problems	194
Disk or internal storage drive problems	196
Optical drive problems (tray-type drive only)	197
Sound system problems	198
ExpressCard® problems	198
Printer problems	200
Modem problems	201
Wireless networking problems	202
DVD operating problems	204
Develop good computing habits	205
Data and system configuration backup in the Windows® operating system	206
If you need further assistance	211
Before you contact Toshiba	211
Contacting Toshiba	211
Other Toshiba Internet Web sites	212
Toshiba’s worldwide offices	212
Appendix A: Hot Keys/TOSHIBA Cards	214
Hot Key Cards	214
Using the Hot Key Cards	215
Application Cards	216
Using the Application Cards	217
Card Case	218
Hot key functions	218
Volume Mute	219
Lock (Instant security)	220
Power plan	221
Sleep mode	222
Hibernation mode	223
Output (Display switch)	224
Display brightness	225
Disabling or enabling wireless devices	226
Disabling or enabling the TouchPad™	227
Zoom (Display resolution)	228
Keyboard hot key functions	229
Appendix B: Power Cord/Cable Connectors	230
Glossary	231
A	233
B	233
C	234
D	236
E	237
F	238
G	238
H	238
I	239
K	239
L	239
M	240
N	241
O	241
P	241
R	242
S	243
T	244
U	244
W	244

Match case Limit results 1 per page

Contents

Chapter 6: If Something Goes Wrong

....................................

183

Problems that are easy to fix

................................

183

Problems when you turn on the computer

............

184

The Windows

operating system is not working ..187

Using Startup options to fix problems

............

187

Internet problems

...........................................

188

The Windows

operating system can

help you

....................................................

189

Resolving a hardware conflict

...............................

189

A plan of action

...............................................

189

Fixing a problem with Device Manager

...........

190

Memory problems

..........................................

191

Power and the batteries

..................................

192

Keyboard problems

.........................................

193

Display problems

............................................

194

Disk or internal storage drive problems

..........

196

Optical drive problems (tray-type drive only) .197

Sound system problems

.................................

198

ExpressCard

problems

..................................

198

Printer problems

.............................................

200

Modem problems

............................................

201

Wireless networking problems

........................

202

DVD operating problems

.......................................

204

Develop good computing habits

...........................

205

Data and system configuration backup in the

Windows

operating system

.....................

206

If you need further assistance

...............................

211

Before you contact Toshiba

............................

211

Contacting Toshiba

.........................................

211

Other Toshiba Internet Web sites

..........................

212

Toshiba’s worldwide offices

..................................

212