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Contacting Toshiba

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194 If Something Goes Wrong If you need further assistance Contacting Toshiba If you still need help and suspect that the problem is hardware-related, Toshiba offers a variety of resources to help you. To stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at accessories.toshiba.com. Toshiba voice contact Before calling Toshiba, make sure you have: ❖ Your computer's model and model number. ❖ Your computer's serial number. ❖ The computer and any optional devices related to the problem. ❖ Backup copies of your Windows® operating system and all other preloaded software on your choice of media. ❖ Name and version of the program involved in the problem along with its installation media. ❖ Information about what you were doing when the problem occurred. ❖ Exact error messages and when they occurred. For technical support, call the Toshiba Global Support Centre: ❖ Within the United States at (800) 457-7777 ❖ Outside the United States at (949) 859-4273

Section	Page
Satellite® A60/A65 Series User’s Guide	1
Contents	28
Introduction	35
This guide	36
Safety icons	36
Other icons used	37
Other documentation	38
Service options	38
Chapter 1: Getting Started	39
Selecting a place to work	39
Creating a computer-friendly environment	39
Keeping yourself comfortable	40
Other precautions	44
Important information on your computer’s cooling fan	45
Setting up your computer	46
Setting up your software	46
Registering your computer with Toshiba	47
Adding external devices	47
Connecting to a power source	48
Charging the main battery	51
Using the computer for the first time	52
Opening the display panel	52
Your computer’s features and specifications	53
Turning on the power	53
Activating the power-on password	54
Using the TouchPad™	55
Using TOSHIBA Touch and Launch	58
Installing additional memory (optional)	62
Removing a memory module	66
Using an external keyboard	68
Connecting a mouse	68
Connecting a printer	69
Connecting a USB printer	69
Connecting a parallel printer	69
Setting up a printer	69
Connecting an optional external diskette drive	72
Using external display devices	73
Connecting an external monitor	73
Directing the display output when you turn on the computer	73
Adjusting the quality of the external display	74
Display limitations	74
Powering off the computer	75
Caring for your computer	76
Cleaning the computer	76
Moving the computer	77
Using a computer lock	77
Chapter 2: Learning the Basics	79
Computing tips	79
Using the keyboard	81
Character keys	81
Ctrl, Fn, and Alt keys	82
Function keys	82
Windows® special keys	82
Overlay keys	83
Starting a program	84
Starting a program from the Start menu	85
Starting a program from Windows ® Explorer	85
Starting a program from the Run dialog box	86
Saving your work	88
Printing your work	90
Backing up your files	91
Restoring your work	91
Using the DVD-ROM or multi-function drive	92
DVD-ROM or multi-function drive components	93
CD/DVD control buttons	93
Inserting a disc	94
Playing an audio CD	96
Playing CDs using Auto-Run	98
Creating a CD	99
Viewing the contents of a CD or DVD	99
Removing a disc with the computer on	100
Removing a disc with the computer off	100
Caring for CD and DVD discs	101
Powering down the computer	101
Turn Off or Shut down command	102
Restart command	103
Hibernation command	103
Standby command	104
Using Turn Off or Shut down	105
Turning off or shutting down more quickly	106
Starting again after Turn Off or Shut down	108
Using Hibernation	108
Enabling the Hibernation command	108
Going into Hibernation mode	108
Going into Hibernation mode more quickly	110
Starting again from Hibernation mode	112
Using Standby	112
Going into Standby mode more quickly	113
Starting again from Standby	115
Toshiba’s online resources	115
Chapter 3: Mobile Computing	116
Toshiba’s energy-saver design	116
Running the computer on battery power	116
Battery Notice	117
Power management	117
Using additional batteries	118
Charging the batteries	118
Charging the main battery	119
Charging the RTC battery	120
Monitoring battery power	121
Determining remaining battery power	121
Conserving battery power	123
What to do when the battery runs low	124
Setting battery alarms	124
Changing the main battery	125
Removing the battery from the computer	125
Inserting the battery in the computer	127
Taking care of your battery	128
Safety precautions	128
Maximizing battery life	129
Disposing of used batteries safely	130
Traveling tips	131
Chapter 4: Exploring Your Options	132
Exploring the desktop	132
Finding your way around the desktop	133
Setting up for communications	136
Determining the COM port	136
Connecting the modem to a telephone line	138
Connecting your computer to a network	138
An overview of using the Internet	140
The Internet	140
The World Wide Web	141
Internet Service Providers	141
Connecting to the Internet	141
Surfing the Internet	142
Internet features	143
Uploading and downloading files from the Internet	143
Exploring video features	144
Changing the display properties setting	144
Playing DVDs	145
Display settings hot key	145
Exploring audio features	145
Recording sounds	146
Using a microphone	146
Adjusting recording settings	147
Using external speakers or headphones	147
Using PC Cards	148
Inserting PC Cards	148
Removing PC Cards	149
Hot swapping	150
Chapter 5: Toshiba Utilities	151
TOSHIBA Accessibility	152
Fn-esse	153
Starting Fn-esse	153
Assigning a key to a program or document	154
Viewing existing key assignments	156
Changing or removing existing key assignments	156
Hotkey utility	157
TOSHIBA Console	157
Customize Your Computer	159
Security	159
Power Management	159
Toshiba Hardware Setup	161
TOSHIBA Zooming Utility	163
Application Launch Button	164
Chapter 6: If Something Goes Wrong	165
Problems that are easy to fix	165
Problems when you turn on the computer	167
The Windows® operating system is not working	168
Using Startup options to fix problems	169
Internet problems	170
The Windows® XP operating system can help you	170
Resolving a hardware conflict	171
A plan of action	171
Resolving hardware conflicts on your own	172
Fixing a problem with Device Manager	174
Memory module problems	176
Power and the batteries	177
Keyboard problems	178
Display problems	179
Disk drive problems	182
DVD-ROM or multi-function drive problems	184
Sound system problems	186
PC Card problems	187
Printer problems	190
Modem problems	191
Develop good computing habits	192
If you need further assistance	193
Before you call	193
Contacting Toshiba	194
Other Toshiba Internet Web sites	195
Toshiba’s worldwide offices	195
Appendix A: Hot Keys	197
Volume Mute	197
Instant password security	197
Without a password	197
With a password	198
Maintaining security when the battery is not fully charged	198
Power usage mode	199
Standby mode	200
Hibernation mode	201
Display modes	202
Display brightness	202
Disabling or enabling the TouchPad	203
Keyboard hot keys	203
Appendix B: Power Cable Connectors	204
Appendix C: Using ConfigFree™ with your Toshiba Computer	205
Getting Started	206
Starting ConfigFree	206
ConfigFree Utilities	207
Connectivity Doctor	207
Search for Wireless Devices	210
Profile Settings	212
Quick Connect	214
Using the Automatic Switch	217
Semi-Automatic Switch Feature	218
Glossary	219