Toshiba Satellite E305 PSE30C Users Manual Canada; English - Page 118

If something goes wrong, Your program stops responding

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Troubleshooting Software Hardware The problems may be caused by your software or disk. If you cannot load a software package, the media may be damaged or the program might be corrupted - in these instances try loading another copy of the software if possible. If an error message appears while you are using a software package you should refer to the documentation supplied with it as this will usually include a problem solving section or a summary of error messages. Next, you should check any error messages against the operating system documentation. If you cannot find a software problem, you should then check the setup and configuration of your hardware. First run through the items in the preliminary checklist as described previously then, if you still cannot correct the problem, try to identify the source - the next section provides checklists for individual components and peripherals. Before using a peripheral device or application software that is not an authorized Toshiba part or product, make sure the device or software can be used with your computer. Use of incompatible devices may cause injury or may damage your computer. If something goes wrong Your program stops responding If you are working with a program that suddenly freezes all operations, chances are the program has stopped responding. You can exit the failed program without shutting down the operating system or closing other programs. To close a program that has stopped responding: 1. Press Ctrl, Alt, and Del simultaneously (once), then click Start Task Manager. The Windows® Task Manager window appears. 2. Click the Applications tab. If a program has stopped responding, the words "not responding" appear beside its name in the list. 3. Select the program you want to close, then click End Task. Closing the failed program should allow you to continue working. If it does not, continue with the next step. 4. Close the remaining programs one by one by selecting the program name, then End Task. Closing all programs should allow you to continue working. If it does not, power off your computer and then restart it. User's Manual 6-3

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User’s Manual
6-3
Troubleshooting
If something goes wrong
Your program stops responding
If you are working with a program that suddenly freezes all operations,
chances are the program has stopped responding. You can exit the failed
program without shutting down the operating system or closing other
programs.
To close a program that has stopped responding:
1.
Press
Ctrl
,
Alt
, and
Del
simultaneously (once), then click
Start Task
Manager
.
The Windows® Task Manager window appears.
2.
Click the
Applications
tab.
If a program has stopped responding, the words “not responding”
appear beside its name in the list.
3.
Select the program you want to close, then click
End Task
.
Closing the failed program should allow you to continue working. If it
does not, continue with the next step.
4.
Close the remaining programs one by one by selecting the program
name, then
End Task
.
Closing all programs should allow you to continue working. If it does
not, power off your computer and then restart it.
Software
The problems may be caused by your software or disk. If
you cannot load a software package, the media may be
damaged or the program might be corrupted - in these
instances try loading another copy of the software if
possible.
If an error message appears while you are using a software
package you should refer to the documentation supplied
with it as this will usually include a problem solving section
or a summary of error messages.
Next, you should check any error messages against the
operating system documentation.
Hardware
If you cannot find a software problem, you should then
check the setup and configuration of your hardware. First
run through the items in the preliminary checklist as
described previously then, if you still cannot correct the
problem, try to identify the source - the next section
provides checklists for individual components and
peripherals.
Before using a peripheral device or application software that is not an
authorized Toshiba part or product, make sure the device or software can
be used with your computer. Use of incompatible devices may cause injury
or may damage your computer.