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Toshiba Satellite L50D-AST3NX2 Windows 8.1 User's Guide for Sat/Sat Pro L40/L5 - Page 126

If Something Goes Wrong, Problems that are easy to fix

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Chapter 6 If Something Goes Wrong Some problems you may encounter when using your computer are relatively easy to identify and solve. Others may require help from your network administrator or the manufacturer of the software program. This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba's support services at the end of this chapter. Problems that are easy to fix Your program or application stops responding. NOTE The operating system allows for the use of both applications ("Apps" used with the Windows® "Modern UI") and programs (used in the traditional Windows® desktop environment). For the purpose of simplifying the information we will use the terms interchangeably in this chapter. If you are working in a program that suddenly freezes, chances are the program has stopped responding. You can exit the program without shutting down the operating system or closing other programs. 126

Section	Page
Satellite®/Satellite Pro® L40/L50/L70/ S40/S50/S70 - A Series User’s Guide	1
Contents	18
Introduction	24
This guide	26
Safety icons	27
Other icons used	27
Your computer’s features and specifications	28
Documentation	28
Service options	28
Chapter 1: Getting Started	29
Selecting a place to work	29
Setting up a work environment	29
Keeping yourself comfortable	30
Computer user comfort recommendations	30
Good Working Posture	30
Using the notebook with an external keyboard, mouse or monitor	31
Typing style	32
Taking breaks and varying tasks	32
Mobile computing tips	33
Transporting the notebook	33
Seeking additional help	33
Check list	34
Precautions	34
Important information on your computer’s cooling fan	36
Setting up your computer	37
Connecting to a power source	37
Charging the main battery	40
Using the computer for the first time	40
Initial setup	41
Setting up your software	41
Registering your computer with Toshiba	41
To Shut down your computer	42
To Restart your computer	42
To place your computer in Sleep mode	43
Adding optional external devices	44
Adding memory (optional)	44
Installing a memory module	45
Removing a memory module	51
Checking total memory	52
Recovering the Internal Storage Drive	53
Creating recovery media	54
Restoring from recovery media	56
Refresh your PC (with user’s data)	57
Reset your PC	59
Installing drivers and applications	62
Using the touch pad	63
Adjusting touch pad settings	65
Disabling or enabling the touch pad	66
Connecting an external device	66
Using external display devices	66
Selecting video cables	67
Connecting an HDMI™-compatible television or display device	67
Connecting an external monitor or projector	67
Directing the display output when you turn on the computer	68
Adjusting the quality of the external display	69
Customizing your computer’s settings	69
Caring for your computer	69
Cleaning the computer	70
Moving the computer	70
Using a computer lock	70
Chapter 2: Learning the Basics	72
Computing tips	72
Using the keyboard	73
Function keys	74
Special Windows® keys	75
Touch screen	75
Touch screen navigation	75
Mouse properties	76
Starting an app	76
Starting an app from the Start screen	77
Saving your work	77
Backing up your work	78
Using the optical disc drive	78
Viewing Blu-ray Disc™ movies	79
Optical disc drive components	80
Media control buttons	81
Inserting an optical disc	81
Playing optical media	82
Recording optical media	82
Removing a disc with the computer on	83
Removing a disc with the computer off	83
Toshiba’s online resources	84
Chapter 3: Mobile Computing	85
Toshiba’s energy-saver design	85
Running the computer on battery power	85
Battery Notice	86
Power management	87
Charging batteries	87
Charging the main battery	87
Charging the RTC battery	88
Monitoring battery power	89
Determining remaining battery power	90
What to do when the main battery runs low	91
Setting battery notifications	91
Conserving battery power	92
Power Plans	93
Using the eco power plan	94
Changing the main battery	95
Removing the battery from the computer	96
Inserting a charged battery	97
Taking care of your battery	98
Safety precautions	98
Maintaining your battery	99
Disposing of your computer	99
Disposing of used batteries	100
Traveling tips	101
Chapter 4: Exploring Your Computer’s Features	102
Exploring the Start screen	102
Charms	103
Tiles	104
Exploring the desktop	104
Finding your way around the desktop	104
Windows® Store	106
Setting up for communications	107
Connecting your computer to a network	108
Exploring audio features	108
Recording sounds	108
Using external speakers or headphones	109
Using the Web Camera	109
Using the Memory card reader	110
Inserting memory media	110
Removing memory media	111
Chapter 5: Utilities	112
eco Utility®	113
Password Utility	114
Using a supervisor password	114
Using a user password	116
Deleting a user password	117
System Settings	118
Sleep Utilities	119
USB Sleep and Charge	119
Enabling/Disabling USB Sleep and Charge	121
Power supply mode settings	121
Sleep and Music	122
Function Key	123
Recovery Media Creator	124
Service Station	124
TOSHIBA Application Installer	125
Chapter 6: If Something Goes Wrong	126
Problems that are easy to fix	126
Problems when you turn on the computer	127
The Windows® operating system is not working	129
Using Startup options to fix problems	129
Internet problems	132
The Windows® operating system can help you	132
Fixing a problem with Device Manager	133
Checking device properties	133
Memory problems	134
Power and the batteries	135
Keyboard problems	136
Display problems	137
Disk or storage drive problems	138
Error-checking	139
Optical disc drive problems	140
Sound system problems	143
Printer problems	143
Wireless networking problems	144
DVD Blu-ray Disc™ operating problems	145
Develop good computing habits	146
Data and system configuration backup in the Windows® operating system	147
If you need further assistance	152
Contacting Toshiba	153
Other Toshiba Internet Web sites	153
Toshiba’s worldwide offices	153
Appendix A: TOSHIBA Function Keys	155
Functions	155
Help file	156
Display brightness	156
Output (Display switch)	157
Disabling or enabling the touch pad	158
Media buttons	158
Volume Mute	159
Disabling or enabling wireless devices	159
Keyboard Function keys	159
Zoom (Display resolution)	159
Appendix B: Power Cord/Cable Connectors	160
Glossary	161
A	163
B	164
C	165
D	166
E	167
F	168
G	168
H	168
I	169
K	169
L	169
M	170
N	171
O	171
P	171
R	172
S	173
T	174
U	174
W	175