Toshiba Satellite L550 PSLW0C-05C008 Users Manual Canada; English - Page 166

Problem, Procedure, Operating Basics, Media care

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Troubleshooting DVD Super Multi drive For further information, please refer to Chapter 4, Operating Basics. Problem Procedure You cannot access a CD/DVD in the drive Make sure the drive's disc tray is securely closed press it gently into the computer until it clicks into place. Open the drive's disc tray and ensure the CD or DVD is properly seated - it should lie flat with the label facing upwards. A foreign object in the drive's disc slot could block laser light from reading the CD or DVD remove any foreign objects or obstructions that may be present. Check whether the CD or DVD is dirty - if it is, wipe it with a clean cloth lightly dipped in water or a neutral cleaner. Please refer to the Media care section in Chapter 4 for further details on cleaning the media. User's Manual 9-10

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User’s Manual
9-10
Troubleshooting
DVD Super Multi drive
For further information, please refer to Chapter 4,
Operating Basics
.
Problem
Procedure
You cannot access a
CD/DVD in the drive
Make sure the drive's disc tray is securely closed -
press it gently into the computer until it clicks into
place.
Open the drive's disc tray and ensure the CD or
DVD is properly seated - it should lie flat with the
label facing upwards.
A foreign object in the drive's disc slot could
block laser light from reading the CD or DVD -
remove any foreign objects or obstructions that
may be present.
Check whether the CD or
DVD is dirty - if it is,
wipe it with a clean cloth lightly dipped in water or
a neutral cleaner. Please refer to the
Media care
section in Chapter 4 for further details on
cleaning the media.