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40 Contents Chapter 6: If Something Goes Wrong 183 Problems that are easy to fix 183 Problems when you turn on the computer............184 The Windows® operating system is not working 187 Using Startup options to fix problems 188 Internet problems 189 The Windows® operating system can help you 189 Fixing a problem with Device Manager 190 Checking device properties 190 Memory problems 191 Power and the batteries 191 Keyboard problems 193 Display problems 193 Disk or storage drive problems 195 Optical drive problems (tray-type drive 197 Sound system problems 198 ExpressCard® problems 198 ExpressCard® checklist 198 Resolving ExpressCard® problems 199 Printer problems 200 Modem problems 201 Wireless networking problems 202 DVD operating problems 203 Develop good computing habits 204 Data and system configuration backup in the Windows® operating system 205 If you need further assistance 210 Before you contact Toshiba 210 Contacting Toshiba 211 Other Toshiba Internet Web sites 211 Toshiba's worldwide offices 212

Section	Page
Satellite® M500 Series User’s Guide	1
Contents	34
Introduction	42
This guide	44
Safety icons	45
Other icons used	45
Your computer’s features and specifications	46
Other documentation	46
Service options	46
Chapter 1: Getting Started	47
Selecting a place to work	47
Setting up a work environment	47
Keeping yourself comfortable	48
Precautions	48
Important information on your computer’s cooling fan	50
Setting up your computer	50
Connecting to a power source	51
Charging the main battery	53
Using the computer for the first time	54
Opening the display panel	54
Turning on the power	55
Setting up your software	56
Registering your computer with Toshiba	56
Adding optional external devices	56
Adding memory (optional)	57
Installing a memory module	57
Removing a memory module	62
Checking total memory	65
Recovering the Internal Storage Drive	65
Recovering to out-of-box state (recommended recovery method)	66
Recovering to a custom size partition	69
Recovering without changing the internal storage drive partitions	71
Creating recovery DVDs/media	74
Restoring from recovery DVDs/media	75
Erasing the Internal Storage Drive	76
Checking the internal storage drive operating status	78
Installing drivers and applications	78
Using the TouchPad™	78
Adjusting TouchPad™ settings	81
Disabling or enabling the TouchPad™	82
Using external display devices	82
Connecting the display device	83
Directing the display output when you turn on the computer	84
Adjusting the quality of the external display	85
Using an external keyboard	85
Using a mouse	86
Connecting a printer	86
Setting up a printer	87
Turning off the computer	87
Options for turning off the computer	88
Using the Shut down command	90
Using and configuring Hibernation mode	92
Using and configuring Sleep mode	94
Closing the display panel	97
Customizing your computer’s settings	97
Caring for your computer	97
Cleaning the computer	97
Moving the computer	98
Using a computer lock	98
Chapter 2: Learning the Basics	99
Computing tips	99
Using the keyboard	100
Character keys	101
Making your keyboard emulate a full-size keyboard	101
Ctrl, Fn, and Alt keys	101
Function keys	101
Special Windows® keys	102
Overlay keys	102
Backlit Keyboard	103
Starting a program	103
Starting a program from the Start menu	104
Starting a program from Windows® Explorer	104
Starting a program using the Search programs and files field	105
Saving your work	106
Printing your work	107
Backing up your work	108
Restoring your work	109
Using the optical drive	109
Optical drive components	110
Media control buttons	111
Inserting an optical disc (slot-type drive)	111
Removing a disc (slot-type drive)	112
Inserting an optical disc (tray-type drive)	113
Playing an audio CD	114
Playing optical media	114
Recording optical media	115
Removing a disc with the computer on (tray-type drive)	115
Removing a disc with the computer off (tray-type drive)	116
Caring for optical discs	116
Toshiba’s online resources	116
Chapter 3: Mobile Computing	117
Toshiba’s energy-saver design	117
Running the computer on battery power	117
Battery Notice	118
Power management	119
Using additional batteries	119
Charging batteries	119
Charging the main battery	120
Charging the RTC battery	120
Monitoring main battery power	121
Determining remaining battery power	122
What to do when the main battery runs low	123
Setting battery notifications	123
Conserving battery power	124
Power Plans	125
Using a hot key to set the Power Plan	126
Using the TOSHIBA eco power plan	127
Changing the main battery	128
Removing the battery from the computer	128
Inserting a charged battery	130
Taking care of your battery	131
Safety precautions	131
Maintaining your battery	132
Disposing of used batteries	133
Traveling tips	134
Chapter 4: Exploring Your Computer’s Features	135
Exploring the desktop	135
Finding your way around the desktop	136
Setting up for communications	138
Connecting your computer to a network	139
Connecting a modem to a telephone line	139
An overview of using the Internet	141
The Internet	141
The World Wide Web	141
Internet Service Providers	141
Connecting to the Internet	142
Surfing the Internet	142
Internet features	142
Uploading to, and downloading files from, the Internet	143
Exploring audio features	144
Recording sounds	144
Using external speakers or headphones	144
Using the Web Camera	145
Using an ExpressCard®	146
Inserting an ExpressCard®	146
Removing an ExpressCard®	146
Using the Memory card reader	147
Inserting memory media	148
Removing memory media	148
Using the eSATA/USB combo port	149
Chapter 5: Utilities	150
TOSHIBA Assist	151
Connect	152
Secure	153
Protect & Fix	154
Optimize	155
TOSHIBA Application Installer	156
Setting passwords	157
Using an instant password	157
Using a supervisor password	158
Using a user password	159
Deleting a user password	160
TOSHIBA Face Recognition Utility	161
TOSHIBA PC Diagnostic Tool Utility	162
TOSHIBA HDD Protection Utility	163
Mouse Utility	164
TOSHIBA Hardware Setup	165
USB Sleep and Charge Utility	168
Starting the USB Sleep and Charge Utility	168
USB Sleep and Charge	168
Enabling USB Sleep and Charge	170
Power supply mode settings	170
Battery settings	170
TOSHIBA Zooming Utility	171
TOSHIBA Button Support	172
TOSHIBA Accessibility	173
Fingerprint Authentication Utility	174
Fingerprint utility limitations	174
Using the Fingerprint Authentication Utility	174
Fingerprint Logon	174
Care and maintenance of your fingerprint reader	175
Fingerprint reader limitations	176
TOSHIBA eco Utility™	177
TOSHIBA Service Station	178
TOSHIBA PC Health Monitor	178
ConfigFree®	179
Getting Started	179
ConfigFree® Utilities	180
Chapter 6: If Something Goes Wrong	183
Problems that are easy to fix	183
Problems when you turn on the computer	184
The Windows® operating system is not working	187
Using Startup options to fix problems	188
Internet problems	189
The Windows® operating system can help you	189
Fixing a problem with Device Manager	190
Checking device properties	190
Memory problems	191
Power and the batteries	191
Keyboard problems	193
Display problems	193
Disk or storage drive problems	195
Optical drive problems (tray-type drive)	197
Sound system problems	198
ExpressCard® problems	198
ExpressCard® checklist	198
Resolving ExpressCard® problems	199
Printer problems	200
Modem problems	201
Wireless networking problems	202
DVD operating problems	203
Develop good computing habits	204
Data and system configuration backup in the Windows® operating system	205
If you need further assistance	210
Before you contact Toshiba	210
Contacting Toshiba	211
Other Toshiba Internet Web sites	211
Toshiba’s worldwide offices	212
Appendix A: Hot Keys/TOSHIBA Cards	214
Hot Key Cards	214
Using the Hot Key Cards	215
Application Cards	216
Using the Application Cards	217
Card Case	218
Hot key functions	218
Volume Mute	219
Lock (Instant security)	220
Power plan	221
Sleep mode	222
Hibernation mode	223
Output (Display switch)	224
Display brightness	225
Disabling or enabling wireless devices	226
Disabling or enabling the TouchPad™	227
Zoom (Display resolution)	228
Keyboard hot key functions	229
Appendix B: Power Cord/Cable Connectors	230
Glossary	231

Match case Limit results 1 per page

Contents

Chapter 6: If Something Goes Wrong

....................................

183

Problems that are easy to fix

................................

183

Problems when you turn on the computer

............

184

The Windows

operating system is not

working

...........................................................

187

Using Startup options to fix problems

............

188

Internet problems

...........................................

189

The Windows

operating system can

help you

....................................................

189

Fixing a problem with Device Manager

.................

190

Checking device properties

.............................

190

Memory problems

................................................

191

Power and the batteries

........................................

191

Keyboard problems

...............................................

193

Display problems

..................................................

193

Disk or storage drive problems

.............................

195

Optical drive problems (tray-type drive)

................

197

Sound system problems

.......................................

198

ExpressCard

problems

........................................

198

ExpressCard

checklist

...................................

198

Resolving ExpressCard

problems

.................

199

Printer problems

...................................................

200

Modem problems

..................................................

201

Wireless networking problems

..............................

202

DVD operating problems

.......................................

203

Develop good computing habits

...........................

204

Data and system configuration backup in

the Windows

operating system

...............

205

If you need further assistance

...............................

210

Before you contact Toshiba

............................

210

Contacting Toshiba

.........................................

211

Other Toshiba Internet Web sites

..........................

211

Toshiba’s worldwide offices

..................................

212