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Toshiba Tecra C40-C1411 Tecra A40/C40-C Series Windows 10 Users Guide - Page 142

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142 If Something Goes Wrong Touchpad help NOTE Do NOT select the "Delete the driver software for this device" box. (Sample Image) Device Manager - touchpad uninstall 5 After the driver uninstalls, restart your computer, see "To Restart your computer" on page 45. The driver is then reinstalled automatically. Download the latest touchpad driver 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your computer's serial number. 3 Filter your search by Touchpad driver to find and download the touchpad driver for your computer. NOTE In order to determine the correct driver to download, you can look in Device Manager on your computer for the device you wish to update and make note of the device name. See "How to determine the correct drivers to download" on page 162. 4 Install the touchpad driver. 5 Restart your computer, see "To Restart your computer" on page 45.

Section	Page
Tecra® A40/C40-C Series User’s Guide	1
Contents	19
Introduction	26
This guide	28
Safety icons	29
Other icons used	29
Your computer’s features and specifications	30
Documentation	30
Service options	30
Chapter 1: Getting Started	31
Selecting a place to work	31
Setting up a work environment	31
Keeping yourself comfortable	32
Computer user comfort recommendations	32
Good Working Posture	32
Using the notebook with an external keyboard, mouse or monitor	33
Typing style	34
Taking breaks and varying tasks	35
Mobile computing tips	35
Transporting the notebook	35
Seeking additional help	36
Check list	36
Precautions	37
Important information on your computer’s cooling fan	39
Setting up your computer	39
Adding memory	40
Connecting to a power source	40
Charging the main battery	42
Using the computer for the first time	42
Initial setup	42
Using the Start menu	43
Registering your computer with Toshiba	44
To Shut down your computer	44
To Restart your computer	45
To place your computer in Sleep mode	45
Adding optional external devices	46
Recovering the Internal Storage Drive	46
Creating a recovery drive using TOSHIBA Recovery Media Creator	47
Restoring from recovery media created by TOSHIBA Recovery Media Creator	50
Recovering from the Internal Storage Drive	51
Reset your PC	52
Installing drivers and applications	54
Using the TOSHIBA Dual Pointing Device	55
Using the touchpad	55
Adjusting touchpad settings	58
Disabling or enabling the touchpad	59
Connecting an external device	59
Using external display devices	60
Selecting video cables	60
Connecting an HDMI-compatible television or display device	60
Connecting an external monitor or projector	61
Directing the display output when you turn on the computer	61
Adjusting the quality of the external display	62
Customizing your computer’s settings	62
Caring for your computer	63
Cleaning the computer	63
Moving the computer	63
Using a computer lock	64
Chapter 2: Learning the Basics	65
Computing tips	65
Using the keyboard	67
Function keys	67
Special Windows keys	68
Overlay keys	68
Backlit keyboard	69
Touch screen	69
Touch screen navigation	70
Mouse properties	71
Starting an app	71
Saving your work	72
Backing up your work	72
Using the optical disc drive	73
Optical disc drive components	74
Inserting an optical disc	74
Playing optical media	75
Recording optical media	75
Removing a disc with the computer on	76
Removing a disc with the computer off	77
Toshiba’s online resources	77
Chapter 3: Mobile Computing	78
Toshiba’s energy-saver design	78
Running the computer on battery power	78
Battery Notice	79
Power management	80
Charging batteries	80
Charging the RTC battery	81
Monitoring battery power	82
Determining remaining battery power	83
What to do when the main battery runs low	84
Setting battery notifications	84
Conserving battery power	85
Power Plans	86
Using the eco power plan	87
Changing the main battery	88
Removing the battery from the computer	88
Inserting a charged battery	90
Taking care of your battery	91
Safety precautions	91
Maintaining your battery	91
Disposing of used batteries	92
Traveling tips	93
Chapter 4: Exploring Your Computer’s Features	94
Exploring the desktop	94
Finding your way around the desktop	95
Windows Store	99
Setting up for communications	99
Connecting your computer to a network	101
Exploring audio features	101
Recording sounds	101
Using external speakers or headphones	102
Using the Web Camera	103
Using the Smart Card Slot	104
Using the Memory card reader	104
Inserting memory media	105
Removing memory media	105
Using the Expansion port	106
Chapter 5: Utilities	108
eco Utility	109
Password Utility	110
Using a supervisor password	110
Using a user password	112
Deleting a user password	114
System Settings	115
Sleep Utilities	117
USB Sleep and Charge	117
Enabling/Disabling USB Sleep and Charge	119
Power supply mode settings	119
HDD Protection Utility	121
TOSHIBA Recovery Media Creator	122
Service Station	122
TOSHIBA Application Installer	123
PC Health Monitor	124
Display Utility	125
Fingerprint Authentication Utility	126
Fingerprint utility limitations	126
Using the Fingerprint Authentication Utility	126
Fingerprint Logon	127
Care and maintenance of your fingerprint reader	127
Fingerprint reader limitations	129
Chapter 6: If Something Goes Wrong	130
Problems that are easy to fix	130
Problems when you turn on the computer	131
The Windows operating system is not working	133
Using Startup options to fix problems	133
Internet problems	136
Power and the batteries	136
Keyboard help	138
Perform a complete power cycle	138
Uninstall the keyboard driver	138
Download the latest keyboard driver	139
Perform a system restore	140
Clean the keyboard	140
Touchpad help	140
Disable then enable the touchpad	140
Install an external mouse	141
Perform a complete power cycle	141
Uninstall the touchpad driver	141
Download the latest touchpad driver	142
Perform a system restore	143
Adjust the touchpad properties	143
Display problems	143
Disk or storage drive problems	145
Error-checking	145
Optical disc drive problems	147
Web Camera help	148
Testing your internal Web Camera	148
Uninstall the Web Camera driver	148
Perform a system restore	149
Check for problems with third party applications	150
System Recovery	150
Sound help	150
Use the Sound troubleshooter	150
Check and set default speakers	150
Uninstall the audio driver	152
Download the latest sound driver	153
Perform a system restore	153
Printer problems	154
Wireless networking problems	155
Connecting to the Internet	156
Using a wireless connection	157
Troubleshooting an Internet connection – Verify network status	157
Troubleshooting an Internet connection – Verify hardware	158
Uninstall the network adapter driver	158
Troubleshooting an Internet connection – How to verify TCP/IP	159
Downloading drivers and updates	161
Using Toshiba Service Station	161
Manually download and install drivers and updates	161
How to determine the correct drivers to download	162
DVD operating problems	163
Develop good computing habits	164
Data and system configuration backup in the Windows operating system	165
Additional help	170
If you need further assistance	170
Contacting Toshiba	171
Other Toshiba Internet Web sites	171
Toshiba’s worldwide offices	171
Appendix A: TOSHIBA Function Keys	173
Functions	173
Volume Mute	174
Lock (Instant security)	174
Power plan	174
Sleep mode	174
Hibernation mode	175
Output (Display switch)	175
Display brightness	176
Disabling or enabling wireless devices	176
Disabling or enabling the touchpad	176
Disabling or enabling the cursor control overlay	177
Disabling or enabling the numeric overlay	177
Disabling or enabling the scroll lock	177
Keyboard backlight	177
Zoom In/Out	177
Volume control	178
Zoom (Display resolution)	178
Cortana	178
Appendix B: Power Cord/Cable Connectors	179
Glossary	180
A	182
B	182
C	184
D	185
E	186
F	187
G	187
H	187
I	188
K	188
L	188
M	189
N	190
O	190
P	190
R	191
S	192
T	193
U	193
W	193