ViewSonic VB-AUD-201 User Guide English - Page 11

Troubleshooting

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Troubleshooting If you experience a problem with your conference speakerphone, refer to the following troubleshooting guide. If a problem persists, contact the service center. Problem or Issue Why is my conference speakerphone not working? Why does my conference speakerphone keep cutting out? Possible Solutions Check the device battery status Connect to a computer or USB power source with a USB cable and check the power indicator status: • White indicator is on: Fully charged • Red indicator is flashing: Low battery (needs to be charged immediately) Check if the device is connected correctly Check your mobile device's Bluetooth menu and delete/forget the VB-AUD-201_ XXXX. Re-connect the VB-AUD-201_XXXX to your Bluetooth device. Too much distance between the conference speakerphone and the connected device can cause dropped connections. The maximum range for VB-AUD-201 is 20 feet/6 meters. Try moving closer to the device you are connected to. And check the specifications on your connected device to see how close you need to be for maximum connectivity. 11

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11
Troubleshoo°ng
If you experience a problem with your conference speakerphone, refer to the
following troubleshoo±ng guide. If a problem persists, contact the service center.
Problem or Issue
Possible Solu°ons
Why is my conference speakerphone not
working?
Check the device ba°ery status
Connect to a computer or USB power
source with a USB cable and check the
power indicator status:
• White indicator is on: Fully charged
•
Red indicator is flashing: Low ba°ery
(needs to be charged immediately)
Check if the device is connected correctly
Check your mobile device’s Bluetooth
menu and delete/forget the VB-AUD-201_
XXXX. Re-connect the VB-AUD-201_XXXX
to your Bluetooth device.
Why does my conference speakerphone
keep cu²ng out?
Too much distance between the
conference speakerphone and the
connected device can cause dropped
connec±ons.
The maximum range for VB-AUD-201 is
20 feet/6 meters. Try moving closer to the
device you are connected to. And check
the specifica±ons on your connected
device to see how close you need to be
for maximum connec±vity.