Viking FDW100WS Use and Care Manual - Page 23

Product Care Troubleshooting Problem Scratched dishes Foam Possible Cause and/or Remedy Dish items/parts made from aluminum: Dishes and cutlery of this type are not suited for the dishwasher. The lid of the salt container is not closed securely. Salt loss (models with salt container): Check whether the lid of the salt container is firmly closed. Use the funnel to pour in special salt. Begin the Rinse and Hold program right after filling in salt. After the program is complete, check whether the lid may have loosened. The hardness is not selected properly; too little salt is being used: Call water supplier and ask for local hardness in grains per gallon or ppm. Adjust the water hardness level setting accordingly. Detergents are being stored under unfavorable conditions: Detergents should not be stored longer than two months in open packages. Store detergents in a dry location. Close the lid of the container carefully. Overloaded racks: Take care to ensure that individual glasses and dishes do not touch. They may hit against each other during the washing process, causing scratches. The dishes are pre-washed by hand with a large amount of dish detergent: Dishes do not need to be pre-washed. Coarse dirt may be removed with a dishcloth, or you may hold the dishes under running water. Rinse agent has accidentally leaked into the machine: If rinse agent has been spilled during refilling, remove the agent using a paper cloth or sponge. The cover of the rinse agent dispenser is not closed securely: Always take care to ensure that the lid is closed after refilling the rinse agent dispenser. 44 Service Information If service is required, call your dealer or authorized service agency. The name of the authorized service agency can be obtained from the dealer or distributor in your area. Have the following information readily available. • Model number • Serial number • Date purchased • Name of dealer from whom purchased Clearly describe the problem that you are having. If you are unable to obtain the name of an authorized service agency, or if you continue to have service problems, contact Viking Range, LLC at 1-888-845-4641, or write to: VIKING RANGE, LLC PREFERRED SERVICE 111 Front Street Greenwood, Mississippi 38930 USA Record the information indicated below. You will need it if service is ever required. The model and serial numbers are located on an identification label attached to the left side of the tank. For access, simply open the door of the dishwasher. Model no Serial no Date of purchase Date installed Dealer's name Address If service requires installation of parts, use only authorized parts to insure protection under the warranty. Keep this manual for future reference. 45 Product Care