Viking RDSOE306SS Use and Care Manual - Page 25
Troubleshooting, Service Information
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Product Care Troubleshooting Problem Oven will not function. Oven does not operate in self-clean cycle. Oven is not clean after self-clean cycle. Broil does not work. Door will not open. Oven light will not work. Possible Cause and/or Remedy Oven is not connected to electrical power. Have electrician check power circuit breaker, wiring and fuses.. Door is not shut tight enough for automatic door latch to lock. Temperature control knob not rotated all the way past clean until it stops. Temperature control knob is rotated too far past broil position. Oven is still in self-clean mode. If oven is hot, door latch will release when a safe temperature is reached Light bulb is burned out. Oven is not connected to power. 48 Service Information If service is required, call your dealer or authorized service agency. The name of the authorized service agency can be obtained from the dealer or distributor in your area. Have the following information readily available. • Model number • Serial number • Date purchased • Name of dealer from whom purchased Clearly describe the problem that you are having. If you are unable to obtain the name of an authorized service agency, or if you continue to have service problems, contact Viking Range Corporation at 1-888-VIKING1 (845-4641), or write to: VIKING RANGE CORPORATION PREFERRED SERVICE 1803 Hwy 82W Greenwood, Mississippi 38930 USA The model and serial number for your oven can be found by opening the door and looking underneath the control panel on the left hand side. Record the information indicated below. You will need it if service is ever required. Model no Serial no Date of purchase Date installed Dealer's name Address If service requires installation of parts, use only authorized parts to insure protection under the warranty. Keep this manual for future reference. 49