Viking VDB200SS Use and Care Manual - Page 17

Product Care Troubleshooting PROBLEM POSSIBLE CAUSE AND/OR REMEDY Detergent left in detergent compartment Compartment cover blocked: The cover may not be opening because of improperly loaded items. Move dishes that may be blocking it. Old detergent: If detergent is hard or caked in the box, throw away. Use only fresh detergent. Add detergent just before starting the dishwasher. Cloudy film on glassware-etching of glass Too much detergent: especially in soft water. If vinegar or citric acid rinse doesn't remove film, the cloudiness is "etching." This is permanent. If you have soft water, use the least amount (one teaspoon) of recommended dishwasher detergent to prevent etching. Use high quality dishwashing detergent and rinse aid. Do not overload the machine. Water should circulate freely to assure adequate rinsing and draining. Dry without heat. Dishes not dry Non-heat drying: Allow more drying time when using non-heat drying. No rinse agent: Fill rinse agent dispenser. Rinse agent helps dishes to dry faster. Plastic items: Certain plastic materials are difficult to dry. Plastics may need towel drying. Improper loading or unloading: Do not overload or nest items. Be sure all surfaces drain well. Load items with concave bases so as much water as possible can run off. Unload the lower rack first. Water from dishes in the upper rack may be spilling onto the lower rack. Chipping or breaking of glassware Improper loading: Do not overload. Load between prongs, not over them. Glasses loaded over prongs are not supported and may break. Make sure glassware is secure. Always use upper rack for delicate items. Use the light/china cycle. Unusual noise Improper loading: Utensils may not be secure or may have dropped from the rack. Water may cause utensils to rattle. Make sure everything is securely placed in dishwasher. 32 Troubleshooting PROBLEM Dishwasher will not fill Water backs up in sink when dishwasher drains Water left in bottom near filters Dishwasher will not drain Odor in your dishwasher Dishwasher has a plastic smell POSSIBLE CAUSE AND/OR REMEDY Door open: Check that door is firmly closed. Controls: Check that dishwasher is on. Water feed line: Check to see that the water feed line is not crimped. Water supply: Be sure water is available and turned on. Food waste disposer and trap: Check disposer and trap at sink for blockage or food particles. Dishwashing cycle not complete: Allow dishwasher to complete cycle. Some water is normal. Water left in removable coarse strainer is normal. The drain hose is clogged/blocked: Check to make sure there are no obstacles in the hose where it connects to the water. Foreign particles can get stuck in the entrance of the connection line. Also, check to make sure that the cone-shaped connection line has been cut to an inner diameter of at least 3/4" (1.9 cm). The drain hose is kinked: Check to make sure that there are no folds or sharp bends in the drain hose. If you are only running your dishwasher every 2 to 3 days, bacteria in the food soil left on your dishes will create an unpleasant odor. Use the Rinse/Hold option in between cycles. To help eliminate the odor, use a detergent with chlorine bleach and an extra heat option with your cycle. If large chunks of food soil are left on plates and dishes, it may take several washes for them to pass through the filtration system of the dishwasher, thus causing food odor. Make sure the dishwasher is cool; remove chunks of food soil from filter area. Then run your dishwasher as normal. There are products that you can use to clean your dishwasher such as Glisten, Dishwasher Magic® and Lemi Shine. These products will leave your dishwasher free of odor, spots, deposits and hard water build-up. Your dishwasher may have parts that have a plastic odor to them. Place 2 cups white vinegar in a dishwasher safe measuring cup and place in the lower rack. Do not use detergent. Run the dishwasher through the longest cycle with an extra heat option. Do not use heated dry. 33 Product Care