Viking VDB200SS Use and Care Manual - Page 19

Product Care Service Information If service is required, call your dealer or authorized service agency. The name of the authorized service agency can be obtained from the dealer or distributor in your area. Have the following information readily available. • Model number • Serial number • Date purchased • Name of dealer from whom purchased Clearly describe the problem that you are having. If you are unable to obtain the name of an authorized service agency, or if you continue to have service problems, contact Viking Range Corporation at 1-888-VIKING1 (845-4641), or write to: VIKING RANGE CORPORATION PREFERRED SERVICE 1803 Hwy 82W Greenwood, Mississippi 38930 USA Record the information indicated below. You will need it if service is ever required. The model and serial numbers are located on an identification label attached to the left side of the tank. For access, simply open the door of the dishwasher. Model no Serial no Date of purchase Date installed Dealer's name Address If service requires installation of parts, use only authorized parts to insure protection under the warranty. Keep this manual for future reference. 36 Warranty BUILT-IN DISHWASHERS WARRANTY THREE YEAR FULL WARRANTY Built-in dishwashers and all of their component parts, except as detailed below*†, are warranted to be free from defective materials or workmanship in normal residential use for a period of three (3) years from the date of original retail purchase or closing date for new construction, whichever period is longer. Viking Range Corporation, warrantor, agrees to repair or replace, at its option, any part which fails or is found to be defective during the warranty period. *FULL NINETY (90) DAY COSMETIC WARRANTY: Product is warranted to be free from cosmetic defects in materials or workmanship (such as scratches on stainless steel, paint/porcelain blemishes, etc.) for a period of ninety (90) days from the date of original retail purchase or closing date for new construction, whichever period is longer. Any defects must be reported to the selling dealer within ninety (90) days from date of original retail purchase. Viking Range Corporation uses high quality processes and materials available to produce all color finishes. However, slight color variation may be noticed because of the inherent differences in painted parts and porcelain parts as well as differences in kitchen lighting, product locations, and other factors. Therefore, this warranty does not apply to color variation attributable to such factors. †FULL NINETY (90) DAY WARRANTY IN "RESIDENTIAL PLUS" APPLICATIONS: This full warranty applies to applications where use of the product extends beyond normal residential use, but the warranty period for products used in such applications is ninety (90) days. Examples of applications covered by this warranty are bed and breakfasts, fire stations, private clubs, churches, yachts, etc. Under this "Residential Plus" warranty, the product, its components and accessories are warranted to be free from defective material or workmanship for a period of ninety (90) days from the date of original retail purchase. This warranty excludes use of the product in all commercial locations such as restaurants, food service locations and institutional food service locations. FIVE YEAR LIMITED WARRANTY ON NYLON RACKS, MOTOR/PUMP ASSEMBLY, AND WATER DISTRIBUTION SYSTEM COMPONENTS Any upper and/or lower nylon rack which rusts through due to defective materials or workmanship and any electronic controls which fail due to defective materials or workmanship in normal household use during the fourth through fifth year from the date of original retail purchase will be repaired or replaced, free of charge for the part itself, with the owner paying all other costs, including labor. Any motor/pump assembly or water distribution system component as listed below which fails due to defective materials or workmanship in normal household use during the fourth through fifth year from the date of original retail purchase will be repaired or replaced, free of charge for the part itself, with the owner paying all other costs, including labor. Motor/Pump and Water Distribution System Components: Circulation motor/pump Lower wash arm Drain motor/pump Tube to upper wash arm Fill valve Upper wash arm Diverter LIFETIME LIMITED WARRANTY ON STAINLESS STEEL TANK AND LINER Any stainless steel tank or inner door liner which develops a water leak due to defective materials or workmanship in normal household use during the lifetime of the product will be repaired or replaced, free of charge for the part itself, with the owner paying all other costs, including labor. TERMS AND CONDITIONS This warranty extends to the original purchaser of the product warranted hereunder and to each transferee owner of the product during the term of the warranty and applies to products purchased and located in the United States and Canada. Products must be purchased in the country where service is requested. If the product or one of its component parts contains a defect or malfunction during the full warranty period after a reasonable number of attempts by the warrantor to remedy the defect or malfunction, the owner is entitled to either a refund or replacement of the product or its component part or parts. Replacement of a component part includes its free installation, except as specified under the limited warranty. Under the terms of this warranty, service must be performed by a factory authorized Viking Range Corporation service agent or representative. Service will be provided during normal business hours, and labor performed at overtime or premium rates shall not be covered by this warranty. 37 Product Care