Viking VGIC5366BSS Use and Care Manual - Page 21

Product Care Troubleshooting Problem Range will not function. Broil does not work. Oven light will not work. Igniters will not work. Igniters sparking but no flame ignition. Igniters sparking continuously after flame ignition. Burner ignites but flame is large, distorted, or yellow. Strong odor and/or smoke is noticed first few times oven is used. Oven indicator light on; oven will not heat Possible Cause and/or Remedy Range is not connected to electrical power: Have electrician check power circuit breaker, wiring, and fuses. Temperature control knob is rotated too far past broil position. Light bulb is burned out. Range is not connected to power. Circuit is tripped. Fuse is blown. Range is not connected to power. Gas supply valve is in "OFF" position. Gas supply is interrupted. Power supply is not grounded. Power supply polarity is reversed. Igniters are wet or dirty. Burner ports are clogged. Unit is being operated on wrong type of gas. Air shutters not properly adjusted. This is normal burn off of insulation and protective oils in oven. This will go away after using oven a few times. Oven is operating properly. Unit will resume heating function once it has cooled. 40 Service Information If service is required, call your dealer or authorized service agency. The name of the authorized service agency can be obtained from the dealer or distributor in your area. Have the following information readily available. • Model number • Serial number • Date purchased • Name of dealer from whom purchased Clearly describe the problem that you are having. If you are unable to obtain the name of an authorized service agency, or if you continue to have service problems, contact Viking Range Corporation at 1-888-VIKING1 (845-4641), or write to: VIKING RANGE CORPORATION PREFERRED SERVICE 1803 Hwy 82W Greenwood, Mississippi 38930 USA Record the information indicated below. You will need it if service is ever required. You will first need to remove the left side surface burner grates, burner bowls and grate supports. The model and serial number for your range can be found on the left hand side wall of the burner box. Model no Serial no Date of purchase Date installed Dealer's name Address If service requires installation of parts, use only authorized parts to insure protection under the warranty. Keep this manual for future reference. 41 Product Care