Vizio VSB200 VSB200 User Manual - Page 23

Problem No sound on Optical In Buzzing or humming Settings are lost Solution Sound Bar. Press MUTE on the remote. If the source device has a mute function, check to make sure it is not engaged. Press the INPUT button on the remote control or the top of the HD Sound Bar to cycle through the inputs. The source device may be set to AC3 (Dolby Digital) output. SRS TS-HD requires PCM audio (Lt/Rt encoded for movies). Change the device output to PCM. Make sure that both ends of the audio cables are connected securely. Test on an alternate device or replace the audio cable. Test the device and cable on an alternate input on the HD Sound Bar. When the Sound Bar is powered off, settings are retained except when the AC power is removed. To keep settings, Leave AC/DC power adapter connected to AC. Otherwise, they will return to initial values. Telephone & Technical Support Products are often returned due to a technical problem rather than a defective product that may result in unnecessary shipping charges billed to you. Our trained support personnel can often resolve the problem over the phone. For more information on warranty service or repair, after the warranty period, please contact our Support Department at the number below. Customer support and quality service are integral parts of VIZIO's commitment to service excellence. For technical assistance contact our VIZIO Technical Support Department via email or phone. Email: [email protected] Tel: (877) 698-4946 Fax: (949) 585-9563 Hours of operation: Monday - Friday: 6 am to 9 pm Saturday - Sunday: 8 am to 4 pm Please have your VIZIO model number, serial number, and date of purchase available before you call. VIZIO Address: 39 Tesla Irvine, CA 92618, USA Telephone: (949) 428-2525 Fax: (949) 585-9514 Web: www.vizio.com Version 7/16/2009 23 www.VIZIO.com