Vtech 1856 User Manual - Page 35

Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www. telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. My telephone does not work at all • Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch. • Make sure the telephone line cord is plugged firmly into the telephone base and the modular wall jack. • Unplug the telephone's electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute to synchronize. • Disconnect the telephone base from the modular jack and plug in a working telephone. If this telephone does not work, the problem is probably in the wiring or the local service. Call the local telephone company. There is no dial tone • First, try all the above suggestions. • The telephone line cord might be malfunctioning. Try installing a new telephone line cord. • Disconnect the telephone base from the telephone jack and connect a different telephone. If there is no dial tone on the telephone either, the problem is in your wiring or local service. Contact your local telephone company. The telephone does not ring when there is an incoming call • Make sure the ringer is on (page 10). • Make sure the telephone line cord and power adapter is plugged in properly (page 5). • There may be extension telephone on the telephone line to allow it rings simultaneously. Try unplugging it. • If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact the local telephone company (charges may apply). • Other electronic products can cause interference to your telephone. 32