Vtech CS5111-2 User Manual (CS5111-2 User Manual) - Page 39

Troubleshooting Problem Suggestion The battery does not charge in the handset or the handset battery does not accept charge. • Make sure the handset is placed in the telephone base or charger correctly. The handset CHARGE light on the handset should be on. • Remove the battery from the handset and then re-install it in the handset. Put the handset back in the telephone base or charger and charge for 16 hours. • If the handset is in the telephone base or charger but the handset CHARGE light is not on, see The charge light is off in this section. • It may be necessary to purchase a new battery. Please see the Battery section of this user's manual (page 33). • The telephone might be malfunctioning. Please see the Warranty section of this user's manual (page 45) for further instruction. The CHARGE light is off. • Clean the charging contacts on the handset(s) and telephone base each month using a pencil eraser or a dry non-abrasive fabric. • Make sure the power adapter and telephone line cord are plugged in correctly and securely. • Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one minute for the handset and telephone base to reset. • The telephone might be malfunctioning. Please see the Warranty section of this user's manual (page 45) for further instruction. 36 www.vtechphones.com