Vtech CS5111-2 User Manual (CS5111-2 User Manual) - Page 43

cordless handset., between the telephone base and the handset., telephone, company charges may apply.

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Troubleshooting Problem Suggestion There is noise or interference during a telephone conversation. My calls cut in and out when I am using the cordless handset. • The handset may be out of range. Move it closer to the telephone base. • Appliances or other cordless telephones plugged into the same circuit as the telephone base can cause interference. Try moving the appliance or telephone base to another outlet. • Other electronic products can cause interference to your cordless telephone. Try installing your telephone as far away as possible from the following electronic devices: wireless routers, radios, radio towers, pager towers, cellular telephones, digital telephones, intercoms, room monitors, televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones. • If your telephone is plugged in with a modem or a surge protector, plug the telephone (or modem/surge protector) into a different location. If this doesn't solve the problem, re-locate your telephone or modem farther apart from each other, or use a different surge protector. • The layout of your home or office might be limiting the operating range. For better reception, try moving the telephone base to a central location within the home that has fewer obstructions between the telephone base and the handset. • Disconnect the telephone base from the telephone jack and plug in a corded telephone. If calls are still not clear, the problem is probably in the wiring or local service. Contact the local telephone company (charges may apply). • If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact the local telephone company (charges may apply). • If you subscribe to high-speed Internet service (Digital Subscriber Line - DSL) through your telephone lines, you must install a DSL filter between the telephone base and the telephone wall jack. The filter will prevent noise and caller ID problems caused by DSL interference. 40 www.vtechphones.com

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www.vtechphones.com
40
Troubleshooting
Problem
Suggestion
There ±s no±se
or ±nterference
dur±ng a telephone
conversat±on.
My calls cut ±n and out
when I am us±ng the
cordless handset.
The handset may be out of range. Move ±t closer to the telephone base.
Appl±ances or other cordless telephones plugged ±nto the same c±rcu±t as the telephone base
can cause ±nterference. Try mov±ng the appl±ance or telephone base to another outlet.
Other electron±c products can cause ±nterference to your cordless telephone. Try ±nstall±ng your
telephone as far away as poss±ble from the follow±ng electron±c dev±ces: w±reless routers, rad±os,
rad±o towers, pager towers, cellular telephones, d±g±tal telephones, ±ntercoms, room mon±tors,
telev±s±ons, VCRs, personal computers, k±tchen appl±ances, and other cordless telephones.
If your telephone ±s plugged ±n w±th a modem or a surge protector, plug the telephone (or
modem/surge protector) ±nto a d±fferent locat±on. If th±s doesn’t solve the problem, re-locate
your telephone or modem farther apart from each other, or use a d±fferent surge protector.
The layout of your home or office might be limiting the operating range. For better reception,
try mov±ng the telephone base to a central locat±on w±th±n the home that has fewer obstruct±ons
between the telephone base and the handset.
D±sconnect the telephone base from the telephone jack and plug ±n a corded telephone. If
calls are st±ll not clear, the problem ±s probably ±n the w±r±ng or local serv±ce. Contact the local
telephone
company (charges may apply).
If the other telephones ±n your home are hav±ng the same problem, the problem ±s ±n the w±r±ng
or local serv±ce. Contact the local telephone company (charges may apply).
If you subscr±be to h±gh-speed Internet serv±ce (D±g±tal Subscr±ber L±ne - DSL) through your
telephone lines, you must install a DSL filter between the telephone base and the telephone
wall jack. The filter will prevent noise and caller ID problems caused by DSL interference.
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