Vtech CS5111 User Manual (CS5111 User Manual) - Page 25

Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.vtechphones.com, or call 1 (800) 595-9511; in Canada, call 1 (800) 267-7377. My telephone does not work at all. • Make sure the battery is installed and charged correctly (page 3). For optimum daily performance, return the handset to the telephone base after use. • Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch. • Make sure the telephone line cord is plugged firmly into the telephone base and the wall jack. • Unplug the unit's electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the handset and telephone base to synchronize. • Charge the battery in the handset for at least 16 hours. • Remove and re-insert the battery. If that still does not work, it may be necessary to purchase a new battery. • Disconnect the telephone base from the jack and plug in a working telephone. If this telephone does not work, call the local telephone company. Low Battery is displayed on screen. • Place the handset in the telephone base for recharging. • Remove and re-install the battery and use it normally until fully depleted, then recharge the handset in the telephone base for 16 hours. • If the above measures do not correct the problem, the battery may need to be replaced. The battery does not charge in the handset or the handset battery does not accept charge. • Make sure the handset is placed in the telephone base correctly and the handset CHARGE light on the handset is on. • Remove the battery from the handset and then re-install it in the handset. Put the handset back to the telephone base and charge for 16 hours. • If the handset is in the telephone base but the handset CHARGE light is not on, see The charge light is off in this section. • It may be necessary to purchase a new battery. Please see the Battery section of this user's manual (page 21). • The telephone might be malfunctioning. Please see the Warranty section of this user's manual (page 29) for further instruction. The CHARGE light is off. • Clean the charging contacts on the handset(s) and telephone base each month using a pencil eraser or a dry non-abrasive fabric. • Make sure the power adapter and telephone line cords are plugged in correctly and securely. • Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one minute for the handset and telephone base to reset. • The telephone might be malfunctioning. Please see the Warranty section of this user's manual (page 29) for further instruction. 23