Vtech DS4122-3 User Manual (DS4121-3 User Manual) - Page 44

Troubleshooting Problem Suggestion The battery does not charge in the handset or the handset battery does not accept charge. • Make sure the handset is placed in the telephone base or charger correctly. The CHARGE light on the telephone base or charger should be on. • Remove and reinstall the battery, then charge for 16 hours. • If the cordless handset is in the charger or in the telephone base but the CHARGE light is not on, refer to The charge light is off in this section. • It may be necessary to purchase a new battery. Please refer to the Battery section (page 38) of this user's manual. • The telephone might be malfunctioning. Please refer to the Warranty section (page 50) of this user's manual for further instruction. The CHARGE light is off. • Clean the charging contacts on the cordless handset(s) and telephone base each month using a pencil eraser or a dry non-abrasive fabric. • Make sure the power adapter and telephone line cords are plugged in correctly and securely. • Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one minute for the cordless handset and telephone base to reset. • The telephone might be malfunctioning. Please refer to the Warranty section (page 50) of this user's manual for further instruction. There is no dial tone. • First, try all the above suggestions. • Move the cordless handset closer to the telephone base. It might be out of range. • The telephone line cord might be malfunctioning. Try installing a new telephone line cord. • Disconnect the telephone base from the telephone wall jack and connect a different telephone. If there is no dial tone on this telephone either, the problem is in your wiring or local service. Contact your local telephone company. Appendix www.vtechphones.com 41