Vtech DS6322 User Manual (DS6321-3 User Manual) - Page 81

Troubleshooting

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Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377. I cannot pair my cell phone to the telephone base. • Make sure you have cellular coverage. • Make sure the Bluetooth function of your cell phone is turned on. See the user's manual of your cell phone for more information. • Remove VTech DS6321/VTech DS6322 from your cell phone's handsfree device history list (see the user's manual of your cell phone for more information). • Carefully follow the pairing instructions on page 14 and make sure that your cell phone is not connected to any other Bluetooth device. • Turn off your cell phone, then turn it on again. • Reset the telephone base. Unplug the unit's electrical power. Wait for approximately 15 seconds, then plug it back in. Repeat the above suggestions. I cannot pair my headset to the telephone base. • Make sure that your Bluetooth headset is in discoverable mode when pairing with the telephone base. See the user's manual of your headset for more information on how to set your headset to discoverable mode. • Carefully follow the pairing instructions on page 16 and make sure that your headset is not connected to any other Bluetooth device. • Reset the telephone base. Unplug the unit's electrical power. Wait for approximately 15 seconds, then plug it back in. Repeat the above suggestions. I cannot connect my cell phone with the telephone base. • Make sure that the Bluetooth function of your cell phone is turned on. See the user's manual of your cell phone for more information. • Make sure that your Bluetooth cell phone is not connected to any other Bluetooth device. • Turn off your cell phone, then turn it on again. • Make sure that your cell phone is connected and on the active devices list. • For some cell phones, you must authorize VTech DS6321/VTech DS6322 device in your cell phone's Bluetooth feature. See the user's manual of your cell phone for more information. • Manually connect your cell phone to VTech DS6321/VTech DS6322. Refer to the user's manual of your cell phone for more information. I cannot connect my headset with the telephone base. • Make sure that your Bluetooth headset is not connected to any other Bluetooth device. • Make sure that your headset is connected and on the active devices list. 77

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Appendix
If you have difficulty with your telephone, please try the suggestions below.
For Customer Service, visit our website at www.vtechphones.com or call
1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call
1 (800) 267-7377.
I cannot pair my cell phone to the telephone base.
Make sure you have cellular coverage.
Make sure the Bluetooth function of your cell phone is turned on. See the user’s
manual of your cell phone for more information.
Remove
VTech DS6321/VTech DS6322
from your cell phone’s handsfree device
history list (see the user’s manual of your cell phone for more information).
Carefully follow the pairing instructions on page 14 and make sure that your cell
phone is not connected to any other Bluetooth device.
Turn off your cell phone, then turn it on again.
Reset the telephone base. Unplug the unit’s electrical power. Wait for
approximately 15 seconds, then plug it back in. Repeat the above suggestions.
I cannot pair my headset to the telephone base.
Make sure that your Bluetooth headset is in discoverable mode when pairing with
the telephone base. See the user’s manual of your headset for more information
on how to set your headset to discoverable mode.
Carefully follow the pairing instructions on page 16 and make sure that your
headset is not connected to any other Bluetooth device.
Reset the telephone base. Unplug the unit’s electrical power. Wait for
approximately 15 seconds, then plug it back in. Repeat the above suggestions.
I cannot connect my cell phone with the telephone base.
Make sure that the Bluetooth function of your cell phone is turned on. See the
user’s manual of your cell phone for more information.
Make sure that your Bluetooth cell phone is not connected to any other
Bluetooth device.
Turn off your cell phone, then turn it on again.
Make sure that your cell phone is connected and on the active devices list.
For some cell phones, you must authorize
VTech DS6321/VTech DS6322
device
in your cell phone’s Bluetooth feature. See the user’s manual of your cell phone for
more information.
Manually connect your cell phone to
VTech DS6321/VTech DS6322
. Refer to the
user’s manual of your cell phone for more information.
I cannot connect my headset with the telephone base.
Make sure that your Bluetooth headset is not connected to any other
Bluetooth device.
Make sure that your headset is connected and on the active devices list.
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Troubleshooting