Vtech DS6421-26 User Manual - Page 105

The telephone does not ring when there is an incoming call.

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Appendix Troubleshooting The display shows No line. I cannot hear the dial tone. • Disconnect the telephone line cord from your telephone and connect it to another telephone. If there is no dial tone on that other telephone either, then the telephone line cord may be defective. Try installing a new telephone line cord. • If changing telephone line cord does not help, the wall jack (or the wiring to this wall jack) may be defective. Contact your telephone service provider. • You may be using a new cable or VoIP service, the existing telephone jacks in your home may no longer work. Contact your service provider for solutions. The display shows Put handset on BASE to register. The handset does not work at all. • The handset is deregistered from the telephone base. Place the handset in the telephone base to register it back. The handset shows HANDSET X Registered and you hear a beep when the registration process completes. This process takes about 90 seconds to complete. The telephone does not ring when there is an incoming call. • Make sure the handset ringer volume is not set to off (page 29) and the telephone base ringer volume is not set to off (page 41). • Make sure the telephone line cord and power adapter are plugged in properly (page 3). • The handset may be too far from the telephone base. Move it closer to the telephone base. • There may be too many extension phones on the telephone line to allow all of them to ring simultaneously. Unplug some of them. • If other telephones in your home are having the same problem, the problem is in the wiring or telephone service. Contact your telephone service provider (charges may apply). • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. • Test a working telephone at the telephone wall jack. If another telephone has the same problem, the problem is in the telephone wall jack. Contact your telephone service provider (charges may apply). • The telephone line cord may be defective. Install a new telephone line cord. • Remove and install the battery again and then place the handset in the telephone base or charger. • Wait for the handset to synchronize with the telephone base. Allow up to one minute for this to take place. 100

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Appendix
Troubleshooting
The display shows No line. I cannot hear the dial tone.
Disconnect the telephone line cord from your telephone and connect it to
another telephone. If there is no dial tone on that other telephone either, then the
telephone line cord may be defective. Try installing a new telephone line cord.
If changing telephone line cord does not help, the wall jack (or the wiring to this
wall jack) may be defective. Contact your telephone service provider.
You may be using a new cable or VoIP service, the existing telephone jacks in
your home may no longer work. Contact your service provider for solutions.
The display shows
Put handset on BASE to register
. The handset does
not work at all.
The handset is deregistered from the telephone base. Place the handset in the
telephone base to register it back. The handset shows
HANDSET X Registered
and
you hear a beep when the registration process completes. This process takes about
90 seconds to complete.
The telephone does not ring when there is an incoming call.
Make sure the handset ringer volume is not set to off (page 29) and the telephone
base ringer volume is not set to off (page 41).
Make sure the telephone line cord and power adapter are plugged in properly
(page 3).
The handset may be too far from the telephone base. Move it closer to the
telephone base.
There may be too many extension phones on the telephone line to allow all of them
to ring simultaneously. Unplug some of them.
If other telephones in your home are having the same problem, the problem is in
the wiring or telephone service. Contact your telephone service provider (charges
may apply).
Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as
possible from these types of electronic devices
.
Test a working telephone at the telephone wall jack. If another telephone has the
same problem, the problem is in the telephone wall jack. Contact your telephone
service provider (charges may apply).
The telephone line cord may be defective. Install a new telephone line cord.
Remove and install the battery again and then place the
handset in the telephone
base or charger.
Wait for the handset to synchronize with the telephone base. Allow up to one
minute for this to take place.
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