Vtech DS6421-26 User Manual - Page 107

I hear other calls when using the telephone.

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Appendix Troubleshooting • Disconnect the telephone base from the telephone wall jack and plug in a corded telephone. If calls are still not clear, the problem is probably in the wiring or telephone service. Contact your telephone service provider (charges may apply). • If other telephones in your home are having the same problem, the problem is in the wiring or telephone service. Contact your telephone service provider (charges may apply). I hear other calls when using the telephone. • Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If you still hear other calls, the problem is probably in the wiring or telephone service. Call your telephone service provider. I hear noise on the cordless handset and the keys do not work. • Make sure the telephone line cord is plugged in securely. Registration failed appears on the handset. • Only one handset can be registered at a time. If you have multiple handsets to register, please register them one by one. Place the handset in the telephone base to register it back. The handset shows HANDSET X Registered and you hear a beep when the registration process completes. This process takes about 90 seconds to complete. Once a handset has been successfully registered, repeat the steps for each handset that needs to be registered. • Make sure that the telephone base and all handsets are in idle mode when registering a handset. • Follow the steps on page 105 for the common cure for electronic equipment, then try again to register a handset. My caller ID features are not working properly. • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone. • The caller may not be calling from an area which supports caller ID. • Both your and the caller's telephone service providers must use equipment compatible with the caller ID service. • The caller ID information shows after the first or second ring. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters. 102

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Appendix
Troubleshooting
Disconnect the telephone base from the telephone wall jack and plug in a corded
telephone. If calls are still not clear, the problem is probably in the wiring or
telephone service. Contact your telephone service provider (charges may apply).
If other telephones in your home are having the same problem, the problem
is in the wiring or telephone service. Contact your telephone service provider
(charges may apply).
I hear other calls when using the telephone.
Disconnect the telephone base from the telephone wall jack. Plug in a different
telephone. If you still hear other calls, the problem is probably in the wiring or
telephone service. Call your telephone service provider.
I hear noise on the cordless handset and the keys do not work.
Make sure the telephone line cord is plugged in securely.
Registration failed appears on the handset.
Only one handset can be registered at a time. If you have multiple handsets to
register, please register them one by one.
Place the handset in the telephone
base to register it back. The handset shows
HANDSET X Registered
and you
hear a beep when the registration process completes. This process takes about 90
seconds to complete.
Once a handset has been successfully registered, repeat the
steps for each handset that needs to be registered.
Make sure that the telephone base and all handsets are in idle mode when
registering a handset.
Follow the steps on page 105 for the common cure for electronic equipment, then
try again to register a handset.
My caller ID features are not working properly.
Caller ID is a subscription service. You must subscribe to this service from your
telephone service provider for this feature to work on your telephone.
The caller may not be calling from an area which supports caller ID.
Both your and the caller’s telephone service providers must use equipment
compatible with the caller ID service.
The caller ID information shows after the first or second ring.
If you subscribe to high-speed Internet service (DSL - digital subscriber line)
through your telephone line, you must install a DSL filter between the telephone
line cord and the telephone wall jack. The filter prevents noise and caller ID
problems caused by DSL interference. Contact your DSL service provider for more
information about DSL filters.
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