Vtech Five Handset Expandable Cordless Phone System with Digtial Answering Syste - Page 47

Appendix Troubleshooting • Other electronic products might prevent your handset and telephone base from communicating with each other. Install your telephone base as far away from these electronic devices as possible: wireless routers, radios, cellular telephones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless telephones. The answering system does not answer after the correct number of rings. • Make sure the answering system is on. When the answering system is on, ANS ON should show on the handset and ANS ON/OFF light on the telephone base should be on. • If toll saver is selected, the number of rings changes to two when there are new messages waiting (page 9). • If the memory is full or if the answering system is off, the answering system answers after 10 rings. • In some cases, the answering system is affected by the ringing system used by your telephone service provider. • If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (page 26). To determine how many rings activate your voicemail, contact your telephone service provider. • If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems. The outgoing announcement is not clear. • When recording the announcement, make sure you speak in a normal tone of voice towards the microphone of the handset. • Make sure there is no background noise when recording. The messages on the answering system are very difficult to hear. • Press VOL o��n��th�e��t�e�le��p�h�o�n��e�b��a�s�e��o�r�h�a��n�d�s�e�t��to��i�n�c�r�e�a�s�e��t�h�e��s�p�e�a�k�e��r�v�o�l�u�m��e�. The answering system does not record messages. • Make sure the answering system is on. • When the answering machine memory is full, it does not record new messages until some old messages are deleted. • If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (page 26). To determine how many rings activate your voicemail, contact your telephone service provider. • If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems. 43