Vtech Five Handset Expandable Cordless Phone System with Digtial Answering Syste - Page 48

The messages on the answering system are incomplete., The answering system does not respond

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Appendix Troubleshooting The messages on the answering system are incomplete. • If a caller leaves a very long message, part of it might be lost when the answering system disconnects the call after four minutes. • If the memory on the answering system becomes full during a message, the answering system stops recording and disconnects the call. • If the caller's voice is very soft, the answering system might stop recording and disconnect the call. The answering system does not respond to remote commands. • Make sure your remote code is correct (page 9). • Make sure you are calling from a touch-tone telephone. When dialing a number, there should be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the answering system. • The answering system might not detect the remote access code when your announcement is playing. Wait until the announcement is over before entering the code. • There might be interference on the telephone line you are using. Press the dial pad keys firmly when dialing. I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn't work. • Make sure your computer is powered on. • Make sure your Internet connection is working properly. • Make sure that the software is installed and running for your nontraditional telephone service. • Make sure to plug your USB telephone adapter into a dedicated USB port on your computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered. • In a few rare instances, the USB port on your computer may not have enough power. In these instances, try using a USB hub with its own external power supply. • If you are using a firewall, it may prevent access to your nontraditional telephone service provider. Contact your service provider for more information. Common cure for electronic equipment. • If the telephone is not responding normally, put the cordless handset in the telephone base. If it does not respond, try the following (in the order listed): • Disconnect the power to the telephone base. • Disconnect the battery on the cordless handset. • Wait a few minutes before connecting power to the telephone base. • Completely remove the battery. Replace the battery and place the cordless handset into the telephone base or charger. • Wait for the cordless handset to synchronize with the telephone base. Allow up to one minute for this to take place. 44

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44
Appendix
Troubleshooting
The messages on the answering system are incomplete.
If a caller leaves a very long message, part of it might be lost when the answering
system disconnects the call after four minutes.
If the memory on the answering system becomes full during a message, the
answering system stops recording and disconnects the call.
If the caller’s voice is very soft, the answering system might stop recording and
disconnect the call.
The answering system does not respond to remote commands.
Make sure your remote code is correct (page 9).
Make sure you are calling from a touch-tone telephone. When dialing a number,
there should be tones. If there are clicks, then it is not a touch-tone telephone and
cannot activate the answering system.
The answering system might not detect the remote access code when your
announcement is playing. Wait until the announcement is over before entering
the code.
There might be interference on the telephone line you are using. Press the dial pad
keys firmly when dialing.
I subscribe to a nontraditional telephone service that uses my computer
to establish connections, and my telephone doesn’t work.
Make sure your computer is powered on.
Make sure your Internet connection is working properly.
Make sure that the software is installed and running for your nontraditional
telephone service.
Make sure to plug your USB telephone adapter into a dedicated USB port on your
computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered.
In a few rare instances, the USB port on your computer may not have enough
power. In these instances, try using a USB hub with its own external power supply.
If you are using a firewall, it may prevent access to your nontraditional telephone service
provider. Contact your service provider for more information.
Common cure for electronic equipment.
If the telephone is not responding normally, put the cordless handset in the
telephone base. If it does not respond, try the following (in the order listed):
Disconnect the power to the telephone base.
Disconnect the battery on the cordless handset.
Wait a few minutes before connecting power to the telephone base.
Completely remove the battery. Replace the battery and place the cordless handset
into the telephone base or charger.
Wait for the cordless handset to synchronize with the telephone base. Allow up to
one minute for this to take place.
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