Vtech KidiLook Digital Photo Frame User Manual - Page 12

Troubleshooting TROUBLESHOOTING If you find the program stops working. Please try the following: 1. Press Reset with a pin. If this does not solve the problem, please continue the following steps. 2. Please make sure the unit is OFF. 3. Interrupt the power supply by removing the batteries. 4. Let the unit stand for a few minutes, then replace the batteries. 5. Turn the unit ON. The unit should now be ready to play again. 6. If the unit still does not work, replace with an entire set of new batteries. TECHNICAL SUPPORT If you have a problem that cannot be solved by using this manual, we encourage you to visit us online or contact our Customer Services Department with any problems and/or suggestions that you might have. A support representative will be happy to assist you. Before requesting support, please be ready to provide or include the information below: • The name of your product or model number (the model number is typically located on the back or bottom of your product). • The specific problem you are experiencing. • The actions you took right before the problem occurred. Internet: www.vtechkids.com Phone: 1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada. 12