Vtech KidiZoom Duo Camera - Camouflage User Manual - Page 22

TROUBLESHOOTING Go through this section if you experience difficulty in operating Kidizoom® DUO. Problem Solution Camera stops working 1. Let the camera sit for a few minutes without batteries, then replace the batteries. 2. Turn the camera ON. It should now work properly. 3. If the camera does not work, replace the batteries with an entire set of new batteries. Image taken is not clear 1. Check if the camera is held steadily. 2. Make sure the lighting conditions of the shooting environment are good. 3. Check to see if the camera lens protection window is clean. Cannot connect to computer Check the connections on the USB cable between the camera and the computer and review the appropriate connection procedure in this manual. Memory card can't be detected 1. Check if the memory card is correctly inserted. 2. Check to see if the memory card is the supported type. The camera only supports microSD or microSDHC card. 3. Check to see if the file system of your memory card is FAT or FAT32, Kidizoom® DUO does not support NTFS or exFAT file systems. You should back up all important data from your memory card and format it in either the FAT or FAT32 file system before using in your Kidizoom® DUO. Cannot save files Check if the memory card is full. If there is no memory card inserted, check the Kidizoom® DUO internal memory. 22