Vtech KidiZoom Duo Camera - Camouflage User Manual - Page 23

Can't view the Downloaded video or photo files Screen displays incorrectly 1. Check if the Downloaded files are put in the correct directory in the Kidizoom® DUO. Photos should be put in the DOWNLOAD/PHOTO folder, videos should be put in the DOWNLOAD/ VIDEO folder when the Kidizoom® DUO is connected to a computer. 2. Kidizoom® DUO only supports the below formats: photos in Standard Baseline JPEG and videos in AVI (Motion JPEG) created by Kidizoom® DUO. Turn off the camera and let it sit for a few minutes without batteries, then replace the batteries. TECHNICAL SUPPORT If you have a problem that cannot be solved by using this manual, we encourage you to visit us online or contact our Consumer Services Department with any problems and/or suggestions that you might have. A support representative will be happy to assist you. Before requesting support, please be ready to provide or include the information below: • The name of your product or model number (the model number is typically located on the back or bottom of your product). • The actual problem you are experiencing. • The actions you took right before the problem started. Internet: www.vtechkids.com Phone: 1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada: 23