Vtech Kidizoom Smartwatch - Pink User Manual - Page 20

Can't view the downloaded video or photo files Check if the downloaded files are in the correct directory in the Kidizoom® Smartwatch. Photos should be put in the DOWNLOAD/PHOTO folder, videos should be put in the DOWNLOAD/VIDEO folder in Kidizoom® Smartwatch when it is connected to a computer. Kidizoom® Smartwatch only supports the below formats: Photos in Standard Baseline JPEG and Videos in AVI (Motion JPEG) created by Kidizoom® Smartwatch. TECHNICAL SUPPORT Technical Support If you have a problem that cannot be solved by using this manual, we encourage you to visit us online or contact our Consumer Services Department with any problems and/or suggestions that you might have. A support representative will be happy to assist you. Before requesting support, please be ready to provide or include the information below: • The name of your product or model number (the model number is located on the back of the display panel). • The actual problem you are experiencing. • The actions you took right before the problem started. Internet : www.vtechkids.com Phone : 1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada Kidizoom® Smartwatch Frequently Asked Questions Question 1: I have bought a Kidizoom® Smartwatch, but it will not work with my PC, my PC is looking for a driver. I have searched the internet and cannot find a VTech® Kidizoom® Smartwatch driver. What can I do? Answer: There is no separate driver needed for the Kidizoom® Smartwatch. It uses a standard USB mass storage device driver. Such a driver comes standard on all Windows® operating systems starting with Windows®2000 Service Pack 3 (including Windows® XP, Vista and upwards) and Mac OS® 9.0 or above. If your computer meets these OS requirements and is still looking for a driver, please contact your PC manufacturer for further assistance. For earlier operating systems that do not support mass storage, a system upgrade or mass storage device driver may be 20 available. Again, please check with your PC manufacturer.