Whirlpool GI15NFRXB Use & Care Guide - Page 13

Ice Quality Off taste, odor or gray color in the ice ■ Is there unusually high mineral content in the water supply? The water may need to be filtered or treated. ■ Is there mineral scale buildup? Clean your ice maker. See "Ice Maker System" in the "Cleaning" section. ■ Are there food items stored in the ice bin? Do not store any foods in the ice bin. ■ Were all the packaging materials removed? Make sure that all packaging materials were removed at the time of installation. Thin, soft or clumps of ice ■ Is there unusually high mineral content in the water supply? The water may need to be filtered or treated. ■ Is there mineral scale buildup? Clean your ice maker. See "Ice Maker System" in the "Cleaning" section. ■ Are there clumps of ice in the bin? If ice is not used regularly, it will melt and form clumps. Break the clumps with the ice scoop provided. Plumbing Problems WARNING Excessive Weight Hazard Use two or more people to move and install ice maker. Failure to do so can result in back or other injury. ■ Is the drain hose aligned over the drain? Move the ice maker to align the drain. See "Connect Water Supply." NOTE: Service technicians cannot repair plumbing problems outside of the ice maker. Call a licensed, qualified plumber. ASSISTANCE OR SERVICE Before calling for assistance or service, please check "Troubleshooting." It may save you the cost of a service call. If you still need help, follow the instructions below. When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request. If you need replacement parts If you need to order replacement parts, we recommend that you only use FSP® replacement parts. FSP® replacement parts will fit right and work right, because they are made with the same precision used to build every new WHIRLPOOL® appliance. To locate FSP® replacement parts in your area, call our Customer eXperience Center telephone number or your nearest designated service center. In the U.S.A. Call the Customer eXperience Center toll free: 1-800-253-1301. Our consultants provide assistance with: ■ Features and specifications on our full line of appliances. ■ Installation information. ■ Use and maintenance procedures. ■ Accessory and repair parts sales. ■ Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.). ■ Referrals to local dealers, repair parts distributors, and service companies. Whirlpool designated service technicians are trained to fulfill the product warranty and provide afterwarranty service, anywhere in the United States. For further assistance If you need further assistance, you can write to Whirlpool Corporation with any questions or concerns at: Whirlpool Brand Home Appliances Customer eXperience Center 553 Benson Road Benton Harbor, MI 49022-2692 Please include a daytime phone number in your correspondence. In Canada Call the Whirlpool Canada LP Customer eXperience Centre toll free: 1-800-807-6777. Our consultants provide assistance with: ■ Use and maintenance procedures. ■ Accessory and repair parts sales. ■ Referrals to local dealers, repair parts distributors, and services companies. Whirlpool Canada designated service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in Canada. For further assistance If you need further assistance, you can write to Whirlpool Canada LP with any questions or concerns at: Whirlpool Canada LP Customer eXperience Centre 200 - 6750 Century Ave. Mississauga, Ontario L5N 0B7 Please include a daytime phone number in your correspondence. To locate the Whirlpool designated service company in your area, you can also look in your telephone directory Yellow Pages. 13