Whirlpool MH3184XPB Use and Care Manual - Page 15

Is the turntable support operating properly? Remove turntable. Remove and replace turntable support. Replace turntable. Place 1 cup (250 mL) of water on the turntable, then restart oven. If it still is not working, call for service. See "Assistance or Service" section. Do not operate the oven without turntable and turntable support working properly. Turntable rotates both directions • This is normal and depends on motor rotation at the beginning of the cycle. Display shows messages Is the display showing ":"? There has been a power failure or the clock time has been turned off. See "Display" section to clear display. See "Clock" section to reset the clock or to turn it on. • Is the display showing a letter followed by a number? See "Display" section to clear. If it reappears, call for service. See "Assistance or Service" section. Display shows time countdown, but is not operating • Is the Timer in use? See "Timer" section. • On some models, is the Demo Mode in use? See "Demo Mode" section. Tones are not sounding • Are tones turned off? See "Tones" section. Steam is coming from the vent grille • Some steam is normal. Fan running slower than usual • Has the oven been stored in a cold area? The fan will run slower until the oven warms up to normal room temperature. Cooking times seem too long Is the cooking power set properly? See "Cooking Power" section. Are large amounts of food being heated? Larger amounts of food need longer cooking times. Is the incoming voltage less than specified in "Microwave Oven Safety?" Have a qualified electrician check the electrical system in the home. Radio, TV or cordless phone interference • Is the microwave oven plugged into the same outlet? Try a different outlet. • Is the radio or TV receiver near the microwave oven? Move the receiver away from the microwave oven, or adjust the radio or TV antenna. Are the microwave oven door and sealing surfaces clean? Make sure these areas are clean. Is the cordless phone frequency 2.4 GHz? Some 2.4 GHz-based cordless phones and home wireless networks may experience static or noise while the oven is on. Use a corded phone or a different frequency cordless phone, or avoid using these items during oven operation. ASSISTANCEORSERVICE Before calling for assistance or service, please check "Troubleshooting." It may save you the cost of a service call. If you still need help, follow the instructions below. When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request. If you need replacement parts If you need to order replacement parts, we recommend that you use only FSP_ replacement parts. FSP replacement parts will fit right and work right because they are made with the same precision used to build every new WHIRLPOOL ® appliance. To locate FSP_ replacement parts in your area, call our Customer Interaction Center telephone number or your nearest Whirlpool designated service center. Call the Whirlpool Customer Interaction Center toll free: 1-800-253-1301. Our consultants provide assistance with: • Features and specifications on our full line of appliances. • Installation information. • Use and maintenance procedures. • Accessory and repair parts sales. • Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.). Referrals to local dealers, repair parts distributors, and service companies. Whirlpool designated service technicians are trained to fulfill the product warranty and provide afterwarranty service, anywhere in the United States. To locate the Whirlpool designated service company in your area, you can also look in your telephone directory Yellow Pages. For further assistance If you need further assistance, you can write to Whirlpool Corporation with any questions or concerns at: Whirlpool Brand Home Appliances Customer Interaction Center 553 Benson Road Benton Harbor, M149022-2692 Please include a daytime phone number in your correspondence. Turntable Part No. 4393799 Turntable Support Part No. 8184102 Turntable Rollers Part No. 4393861 Turntable Hub Part No. 8183949 Cooking Rack Part No. 8184052 Grease Filters Part No. 8184001 Charcoal Filter Part No. 8205146 Cooktop and Microwave Oven Light Part No. 8183993 15