Whirlpool WFW862CHC Owners Manual - Page 21

TROUBLESHOOTING First try the solutions suggested here or visit our website at www.whirlpool.com/owners (in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call. If you experience Possible Causes Solution Error Code Appears in Display (for 2- and 3-digit displays) Once any possible issues are corrected, touch POWER once to clear the code. Reselect and restart the cycle. "Sd" or "SUD" (excess suds) appears in display Excessive suds in washer. Washer is running a suds reduction routine. Allow the washer to continue. Use only HE detergent. Always follow the detergent manufacturer's instructions to determine the amount of detergent to use, and base detergent quantity on load size. Not all detergents labeled as High Efficiency are identical in formulation and their ability to reduce suds. For example, natural, organic, or homemade HE detergents may generate a high level of suds. If you use one of these and see a "SUD" error code appear in the display, consider using a different HE detergent. "Lo" followed by "FL" or "F8" followed by "E1" or "Lo" followed by "FL" or "F08" followed by "E01" (water supply error) appears in display Check for proper water supply. Unit will drain for 8 minutes while door remains locked. The drain cycle must be allowed to complete, or the error code cannot reset. When complete, touch POWER once to clear the code. Then touch POWER again to restart washer. If code appears again, call for service. Both hoses must be attached and have water flowing to the inlet valve. Both hot and cold water faucets must be on. Inlet valve screens on washer may be clogged. Remove any kinks in the inlet hose. "F9" followed by "E1" or "F09" followed by "E01" (drain pump system error) appears in display Check for proper inlet hoses. Check plumbing for correct drain hose installation. Drain hose extends into standpipe farther than 41⁄2" (114 mm). If used, auto shut-off connectors and hoses must be properly installed and in working order. Use only manufacturer's recommended inlet hoses. Check drain hose for proper installation. Make sure the drain hose is not kinked, pinched, or blocked. Remove any clogs from drain hose. Use drain hose form and securely attach to drainpipe or tub. Lower drain hose if the end is higher than 96" (2.4 m) above the floor. "F5" followed by "E2" or "F05" followed by "E02" (door will not lock) appears in display Not using HE detergent or using too much HE detergent. Washer door not locking. Use only HE detergent. Always measure detergent and follow manufacturer's directions based on load size and soil level. Touch POWER to cancel the cycle. Check that the door is closed completely and latching. Check for items in the washer drum that may be keeping the door from closing completely. 21