Whirlpool WFW94HEXW Use & Care Guide - Page 17

First try the solutions suggested here or visit our website at www.whirlpool.com/help for assistance and to possibly avoid a service call. If you experience Possible Causes Solution Vibration or Off-Balance Vibration, rocking, or "walking" Feet may not be in contact with the floor and locked. Washer may not be level. Front and rear feet must be in firm contact with floor, and washer must be level to operate properly. Jam nuts must be tight against the bottom of the cabinet. Check floor for flexing or sagging. If flooring is uneven, a 3/4" (19 mm) piece of plywood under your washer will reduce sound. See "Level the Washer" in Installation Instructions. Load could be unbalanced or too large. Noises Clicking or metallic noises The shipping bolts are still in the back of the washer. Door locking or unlocking. Objects caught in washer drain system. Gurgling or humming Washer may be draining water. Avoid tightly packing the load. Avoid washing single items. Balance a single item such as a rug or jeans jacket with a few extra items. Use Bulky Item cycle for oversized, non-absorbent items such as comforters or poly-filled jackets. Other items are not appropriate for Bulky Items cycle. See "Cycle Guide". Item or load not suitable for selected cycle. See "Cycle Guide" and "Using Your Washer" in this Use and Care Guide. See "Remove transport bolts from washer" in the Installation Instructions. The door will lock unlock and lock again. You will hear three clicks after pushing start. This is normal. Empty pockets before washing. Loose items such as coins could fall between basket and tub or may block pump. It may be necessary to call for service to remove items. It is normal to hear metal items on clothing such as metal snaps, buckles, or zippers touch against the stainless steel basket. It is normal to hear the pump making a humming sound with periodic gurgling or surging as final amounts of water are removed during the spin/drain cycles. Water Leaks Check the following for proper installation: Water or suds leaking from door or rear of cabinet Fill hoses not attached tightly. Fill hose washers. Drain hose connection. Check household plumbing for leaks or clogged sink or drain. Not using HE detergent or using too much HE detergent. Residue on door glass. Door opened during "Add A Garment." Tighten fill-hose connection. Are all four fill hose flat washers properly seated? Check that the drain hose is properly secured to drainpipe or laundry tub. Water can backup out of a clogged sink or drainpipe. Check all household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets.) Only use HE detergent. Suds from regular detergents can cause leaking from the door or rear of cabinet. Always measure detergent and follow manufacturer's directions based on your load requirements. Periodically clean the the underside of the glass window to avoid potential leaks. Water can drip off the inside of the door when the door is opened after the start of a cycle. Washer not performing as expected Load not completely covered in water. Water level not visible on door or does not cover clothes. This is normal for an HE front load washer. The washer senses load sizes and adds the correct amount of water for optimal cleaning. 17