Whirlpool WFW96HEAW Use & Care Guide - Page 22
size recommendations for each cycle.
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TROUBLESHOOTING First try the solutions suggested here or visit our website at www.whirlpool.com/product_help - In Canada www.whirlpool.ca for assistance and to possibly avoid a service call. If you experience Possible Causes Solution Washer not performing as expected (cont.) Load not rinsed Check for proper water supply. Make sure hot and cold inlet hoses are not reversed. Both hoses must be attached and have water flowing to the inlet valve. Both hot and cold water faucets must be on. Inlet valve screens on washer may be clogged. Remove any kinks in the inlet hose. Not using HE detergent or using too much HE detergent. The suds from non-HE detergent can cause the washer to operate incorrectly. Use only HE detergent. Always measure detergent and follow manufacturer's directions based on load size and soil level. Washer not loaded as recommended. Avoid tightly packing the washer. The washer will not rinse well if tightly packed. Load with dry items only. See the "Cycle Guide" for load size recommendations for each cycle. Use cycle designed for the fabrics being washed. Add only 1 or 2 garments after washer has started. The load may be out of balance. When load unbalance occurs, a washing process will start to redistribute the load. This may lengthen the cycle time. Avoid washing single items. Balance a single item such as a rug or jeans jacket with a few extra items. Load is wrinkled, twisted, or tangled Washer not loaded as recommended. Wash action and/or spin speed too fast for load. Add load loosely. Items need to move freely to reduce wrinkling and tangling. See the "Cycle Guide" for load size recommendations for each cycle. Reduce tangling by mixing types of load items. Use the recommended cycle for the type of garments being washed. Select a slower spin speed. Note that items will be wetter than when using a faster speed spin. Not cleaning or removing stains The washer is not unloaded promptly. Not choosing the right cycle for the load being washed. The wash water was not warm enough to relax wrinkles. Washer not loaded as recommended. Unload the washer as soon as it stops or use Fan Dry if you will not be able to unload the washer at the end of the cycle. Use the Delicates cycle or another cycle with a slow spin speed to reduce wrinkling. If safe for load, use warm or hot wash water. Add load loosely. Items need to move freely for best cleaning. See the "Cycle Guide" for load size recommendations for each cycle. Add only 1 or 2 garments after washer has started. Not using HE detergent or using too much HE detergent. Hard water or high level of iron (rust) in water. Fabric softener dispensing ball used. Powdered detergent used for slow-speed cycle. Use only HE detergent. Always measure detergent and follow manufacturer's directions based on load size and soil level. You may need to install a water softener and/or iron filter. Dispensing balls will not operate correctly with this washer. Add liquid fabric softener to the fabric softener compartment. Consider using liquid detergent. Not using correct cycle for fabric type. Use a higher soil level setting and warmer wash temperature to improve cleaning. If using Quick Wash cycle, wash only a few items. Use Whites and Heavy Duty cycles for tough cleaning. Add an extra rinse for heavily soiled loads. 22