Whirlpool WTW4850BW Use & Care Guide - Page 12

TROUBLESHOOTING First try the solutions suggested here or visit our website at www.whirlpool.com/product_help In Canada www.whirlpool.ca for assistance and to possibly avoid a service call. If you experience Possible Causes Solution Vibration or Off-Balance Check the following for proper installation or see "Using Your Washer" section Feet may not be in contact with the floor and locked. Washer may not be level. Front and rear feet must be in firm contact with floor, and washer must be level to operate properly. Check floor for flexing or sagging. If flooring is uneven, a 3/4" (19 mm) piece of plywood under your washer will reduce sound. See "Level the Washer" in Installation Instructions. Load could be unbalanced. Load dry items in loose heaps evenly around basket wall. Adding wet items to washer or adding more water to basket could unbalance washer. Wash smaller loads to reduce imbalance. Do not tightly pack. Avoid washing single items. Use Bulky Items/Sheets cycle for oversized, non-absorbent items such as jackets and small comforters. See "Cycle Guide". See "Cycle Guide" and "Using Your Washer" in this Use and Care Guide. Noises Clicking or metallic noises Objects caught in washer drain system. Empty pockets before washing. Loose items such as coins could fall between basket and tub or may block pump. It may be necessary to call for service to remove items. It is normal to hear metal items on clothing such as metal snaps, buckles, or zippers touch against the basket. Gurgling or humming Washer may be draining water. It is normal to hear the pump making a continuous humming sound with periodic gurgling or surging as final amounts of water are removed during the Drain & Spin cycles. Humming Load sensing may be occurring. You may hear the hum of the sensing spins after you have started the washer. This is normal. Water Leaks Check the following for proper installation: Washer not level. Water may splash off basket if washer is not level. Check that load is not unbalanced or tightly packed. Fill hoses not attached tightly. Tighten fill-hose connection. Fill hose washers. Make sure all four fill hose flat washers are properly seated. Drain hose connection. Pull drain hose from washer cabinet and properly secure it to drainpipe or laundry tub. Do not place tape over drain opening. Check household plumbing for leaks or clogged sink or drain. Water can back up out of a clogged sink or drainpipe. Check all household plumbing for leaks (laundry tubs, drainpipe, water pipes, and faucets.) Washer not loaded as recommended. Improper loading can cause basket to be out of alignment and cause water to splash off tub. See "Using Your Washer" for loading instructions. Washer not performing as expected Washer won't run or fill, washer stops working, or wash light remains on (indicating that the washer was unable to fill appropriately) Check for proper water supply. Both hoses must be attached and have water flowing to inlet valve. Both hot and cold water faucets must be turned on. Check that inlet valve screens have not become clogged. Check for any kinks in inlet hoses, which can restrict water flow. 12