Whirlpool WTW4850BW Use & Care Guide - Page 13

TROUBLESHOOTING WARNING Electrical Shock Hazard Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death, fire, or electrical shock. First try the solutions suggested here or visit our website at www.whirlpool.com/product_help In Canada www.whirlpool.ca for assistance and to possibly avoid a service call. If you experience Possible Causes Solution Washer not performing as expected (cont.) Washer won't run or fill, washer stops working, or wash light remains on (indicating that the washer was unable to fill appropriately) (cont.) Check proper electrical supply. Plug power cord into a grounded 3 prong outlet. Do not use an extension cord. Ensure there is power to outlet. Reset a tripped circuit breaker. Replace any blown fuses. NOTE: If problems continue, contact an electrician. Normal washer operation. Lid must be closed for washer to run. Washer will pause during certain phases of cycle. Do not interrupt cycle. Washer may be tightly packed. Remove several items, rearrange load evenly in basket, and add detergent. Close lid and press START/Pause. Do not add more than 1 or 2 additional items after cycle has started to avoid tightly packing or unbalancing. Washer not draining/ spinning, loads are still wet, or spin light remains on (indicating that the washer was unable to pump out water within 10 minutes) Empty pockets and use garment bags for small items. Use a cycle with a low spin speed. Small items may have been caught in pump or between basket and tub, which can slow draining. Cycles with lower spin speeds remove less water than cycles with high spin speeds. Use the recommended cycle/spin speed for your garment. To remove extra water in the load, select Drain & Spin. Load may need to be rearranged to allow even distribution of the load in the basket. The washer may be tightly packed or unbalanced. Tightly packed or unbalanced loads may not allow the washer to spin correctly, leaving the load wetter than normal. Evenly arrange the wet load for balanced spinning. Select the Drain & Spin cycle to remove excess water. See "Using Your Washer" for loading recommendations. Check plumbing for correct drain hose installation. Drain hose extends into standpipe farther than 4.5" (114 mm). Check drain hose for proper installation. Use drain hose form and securely attach to drainpipe or tub. Do not tape over drain opening. Lower drain hose if the end is higher than 96" (2.4 m) above the floor. Remove any clogs from drain hose. Too much detergent causing suds to slow or stop draining and spinning. Always measure and follow detergent directions for your load. To remove extra suds, select Rinse & Spin. Do not add detergent. 13