Xerox 5500/YB User Guide - Page 210

Print-Quality Problems Diagnosing Print-Quality Problems (Continued) Problem Causes Solutions Random or Spot Deletions Areas of the print are extremely light or missing. 1. The paper may be in poor condition. 2. The paper may be damp. 3. The drum cartridge may be defective or at the end of its life. 1. Replace the paper. 2. Replace the paper. 3. Replace the drum cartridge. Repeating Defects Marks or voids are regularly repeated on the page. Use the following table to determine the supply that needs replacing. Defect Spacing Supply to Replace 44 mm (1.73 in.) drum cartridge 56.5 mm (2.22 in.) drum cartridge 58.7 mm (2.31 in.) transfer roller 94.2 mm (3.72 in.) drum cartridge 94.2 mm (3.72 in.) fuser Different supplies may create print defects with similar measurements. To identify the faulty supply: 1. Replace the drum cartridge (do not discard the packaging). 2. If the problem continues: a. Remove and repackage the new drum cartridge. b. Reinstall the original drum cartridge. c. Replace the maintenance kit (fuser and transfer roller). 3. If the problem continues, contact your Customer Support Center. To order Xerox supplies, contact your local reseller or go to www.xerox.com/office/5500supplies. Phaser® 5500 Laser Printer 4-57