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Xerox 6115MFP User Guide - Page 192

Product Troubleshooting, General Troubleshooting

UPC - 095205426717

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Product Troubleshooting Product Troubleshooting This section contains: ■ General Troubleshooting on page 11-19 ■ Duplex Problems on page 11-21 ■ Driver Problems on page 11-21 General Troubleshooting Product Will Not Turn On Probable Causes Solutions The power cord is not correctly plugged into the outlet. Turn off the product, confirm that the power cord is correctly plugged into the outlet, and then turn on the product. Something is wrong with the outlet connected to the Plug another electrical appliance into the product. outlet and see whether it operates properly. The power switch is not correctly turned on (I position). Turn the power switch off (O position), then turn it back to the on (I position). The product is connected to an outlet with a voltage or frequency that does not match the product specifications. Use a power source with the specifications listed in Electrical Safety on page 1-2. Cannot Print the Configuration Page Probable Causes The tray is empty. The product's covers aren't closed securely. There is a paper jam. Solutions Check that at least Tray 1 is loaded with media, in place, and secure. Make sure the covers are closed securely. Close all covers gently to avoid jarring the product. Clear the paper jam. Phaser® 6115MFP Multifunction Product 11-19

Section	Page
Contents	3
Product Information	9
User Safety	10
Electrical Safety	10
Maintenance Safety	12
Laser Safety	12
Operational Safety	13
Symbols Marked on Product	14
Regulatory Information	15
Copy Regulations	17
Fax Regulations	20
Product Specifications	25
Material Safety Data Sheet	27
Product Recycling and Disposal	28
All Countries	28
European Union	28
North America	29
Other Countries	29
Product Features	30
Product Tour	31
Front View	31
Open View	32
Back View	32
Product Configurations	33
Standard Features	33
Available Configurations	34
Options	34
Print and Scan Drivers	35
Computer System Requirements	35
Control Panel	36
Control Panel Features	36
Control Panel Layout	36
Display Indicators	40
Control Panel Menus	41
Printing a Configuration Page	41
Printing a Menu Map	41
Checking Product Status and Settings on the Control Panel	42
Control Panel Menu Structure	44
More Information	47
Resources	47
Product Management	48
Product Management Overview	49
CentreWare Internet Services	50
Creating an Administrative Password	50
MFP ControlCentre (Windows Only with USB Connection)	51
Using the MFP ControlCentre	51
Configuring the Product	52
User Setup	52
Setting the Auto Panel Reset	53
Changing the Energy Save Mode	54
Setting the LCD Contrast	54
Setting the Control Panel Language	55
Setting the Scanner Lamp Off Time	56
Setting the Speaker Volume	56
Setting the Control Panel Default Mode	57
Setting the Toner Out Action	58
Setting the Media Mismatch Behavior	59
Calibrating the Product	60
Paper Source Setup Menu	61
Network Basics	62
Networking Protocols	63
Network Connection Overview	65
Methods of Setting the Product’s IP Address	67
Automatically Setting the Product’s IP Address	68
Manually Setting the Product’s IP Address	69
Using Printer Driver Options	70
Accessing the Printer Driver Settings	71
Setting the Default Printer Driver Settings (Windows)	71
Configuring Options	72
Using the Windows Printer Driver	73
Create or Delete a Saved Settings File	73
Add, Edit, or Delete Custom Paper Sizes	74
Pages per Sheet	75
Booklet Printing	76
Poster Printing	77
Add, Edit, or Delete an Overlay	78
Add, Edit, or Delete a Watermark	79
Using the Macintosh Printer Driver	81
Selecting Print Options	81
Specifying Page Setup Settings	81
Custom Paper Size Options	81
Specifying Print Settings	82
Copies and Pages	82
Layout	83
Scheduler	83
Duplex (2-Sided Printing)	83
Paper Handling	84
ColorSync	84
Cover Page	84
Paper Feed	84
Printing Basics	85
Supported Paper and Media	86
Output Bin	87
Loading Media	89
Loading Plain Paper	90
Card Stock	94
Thick Card Stock	94
Loading Envelopes	95
Labels	102
Letterhead	103
Transparency	104
Glossy Stock	105
Loading Specialty Media	105
Guaranteed Imageable (Printable) Area	108
Options	109
Loading Paper in Tray 2	109
2-Sided Printing (Duplexing)	112
Copying	113
Basic Copying	114
Loading Originals	114
Adjusting Copy Options	115
Setting the Original Document Type	115
Setting the Copy Quality	116
Setting the Copy Density	116
Collating Copies	117
Selecting Paper Priority	118
Specifying a Zoom Ratio	119
Advanced Copying	120
Setting 2in1 Copying	120
ID Card Copying	121
Printing 2-Sided Copies	122
Scanning	123
Basic Scanning via USB	124
Scan to Email (Network Only)	125
Setting up the SMTP Server	125
Scan to Email Using the ADF	127
Scan to Email Using the Document Glass	129
Specifying a Recipient	130
Changing the Scan Mode Settings	131
Changing the Scanned Image Size	131
Faxing	132
Managing Fax Functions	133
Fax Mode Control Panel	133
Fax Mode Display	134
Fax Control Panel Symbols	134
Managing Fax Settings	135
Sending Faxes	139
Sending a Fax from the Automatic Document Feeder (ADF)	139
Sending a Fax from the Document Glass	140
Sending a Fax to Multiple Recipients	141
Sending a Fax at a Specified Time	142
Canceling a Document Queued in Memory for Transmission	142
Receiving Faxes	143
Receiving Faxes Automatically	143
Receiving Faxes Manually	143
Registering Recipients	144
Using the Phone Book	144
Entering Text on the Control Panel	145
Adding One-Touch Dial Entries	146
Editing or Deleting a One-Touch Entry	147
Adding Speed Dial Entries	148
Editing or Deleting Speed Dial Entries	149
Adding Group Dial Entries	150
Editing or Deleting Group Dial Entries	151
Fax Reports	152
Product Counters	152
Printing Reports	153
Solving Fax Problems	154
Problems Sending Faxes	155
Problems Receiving Faxes	156
Error Messages	156
Product Maintenance	158
Maintenance and Cleaning	159
General Precautions	159
Moving the Product	161
Cleaning the Exterior	162
Cleaning the Original Glass and Cover Pad	163
Cleaning the Media Feed Roller and Laser Lens	164
Cleaning the Duplex Feed Rollers	168
Cleaning the Tray 2 Feed Rollers	169
Cleaning the ADF Feed Rollers	171
Ordering Supplies	172
Consumables	172
Routine Maintenance Items	172
When to Order Supplies	173
Recycling Supplies	173
Troubleshooting	174
Preventing Paper Jams	175
Understanding the Media Path	176
Clearing Paper Jams	177
Clearing Paper Jams Inside the Product	177
Clearing Paper Jams from Tray 1	182
Clearing Paper Jams from Tray 2	184
Clearing Paper Jams in the Duplex Unit	186
Clearing Paper Jams in the ADF	187
Solving Problems with Paper Jams	190
Product Troubleshooting	192
General Troubleshooting	192
Duplex Problems	194
Driver Problems	194
Product Management Software Problems	195
Print-Quality Problems	196
Controlling the Quality of Your Prints	196
Selecting a Resolution	196
Adjusting Color	197
Troubleshooting Print-Quality Problems	198
Status, Error, and Service Messages	206
Status Messages	206
Error Messages	207
Service Messages	210
Getting Help	211