Yamaha ATS-2020 ATS-2020 Owners Manual - Page 17

Troubleshooting Refer to the table below when the sound bar does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the sound bar, disconnect the power cable, and contact the nearest authorized Yamaha dealer or service center. First, check the following: A The power cables of the sound bar, subwoofer, TV and playback devices (such as BD players) are connected to AC wall outlets securely. B The sound bar, TV and playback devices (such as BD players) are turned on. C The connectors of each cable are securely inserted in to jacks on each device. Power and system Problem The power turns off suddenly. The power cannot be turned on. Cause The auto power standby function worked. When the auto power standby function is enabled and one of the following conditions is met, the sound bar will automatically turn off. - No operation for 8 hours - No audio input and no operations for 20 minutes when BLUETOOTH is selected as the input source. The protection circuitry has been activated. (The STATUS indicator on the front panel of the sound bar flashes.) Bluetooth connection is terminated on a Bluetooth device when the Bluetooth standby mode is enabled. The protection circuitry has been activated three times consecutively. (If you try to turn on the power in this condition, the STATUS indicator on the front panel of the sound bar flashes.) Remedy Turn on the sound bar again. To stop the sound bar from turning off automatically, disable the auto power standby function (p.14). After confirming that all connections are made properly, turn on the sound bar again. If the power still turns off suddenly or cannot be turned on, unplug the power cable from the AC wall outlet and contact the nearest authorized Yamaha dealer or service center. Disable the Bluetooth standby mode (p.11). To protect the product, the power cannot be turned on. Unplug the power cable from the AC wall outlet and contact the nearest authorized Yamaha dealer or service center. The sound bar is not responding correctly. The sound bar operates by itself. TV's 3D glasses do not work. The internal microcomputer is frozen, due to an external electric shock (such as lightning or excessive static electricity) or to a drop in the power supply voltage. Another Bluetooth device is being operated nearby. The sound bar is blocking the 3D glasses transmitter of your TV. Hold down (power) on the front panel of the sound bar for more than 10 seconds to reboot it. (If the problem persists, disconnect the power cable from the AC wall outlet and plug it again.) Terminate Bluetooth connection of the sound bar (p.11). Check the position of the 3D glasses transmitter of your TV and adjust the position of the sound bar. Remove the stands of the sound bar if they are attached (p.5). Audio Problem No sound. Cause Another input source is selected. The mute function is activated. The volume is too low. The power cables of the sound bar and subwoofer are not connected properly. Remedy Select an appropriate input source (p.8). Cancel the mute function (p.9). Turn up the volume (p.8). Make sure that power cables of the sound bar and subwoofer are connected to AC wall outlets securely (p.6). En 15