ZyXEL DMA2501 User Guide - Page 71

I cannot see or access the media server folders on the television screen.

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Chapter 9 Troubleshooting 4 Turn the DMA off and on using the power switch on the rear panel (instead of the Power button on the remote control). 5 If the problem continues, contact the vendor. I can only see the DMA menus on one television at a time. Even though it is possible to connect the DMA to more than one television at a time, the DMA can only output one TV mode at a time. Use the remote control's OUTPUT button or the TV Mode Setup menu (see Section 8.4 on page 46) to change the DMA's output. I cannot see or access the media server folders on the television screen. 1 If the DMA does not list any media servers for you to select from, try pressing the HOME button and selecting Media Server. 2 Make sure the media server is on and has an IP address in the same subnet as the DMA. (If you know that there is a router between your computer and the DMA, skip this step.) 3 Try turning the DMA off and on by disconnecting the power connection and connecting again later (instead of the Power button on the remote control). 4 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 9.2 on page 69. 5 If you are using the media server software, make sure the computer is running the media server program, the files or folders are in the media server program's Media list, and the media service is enabled. If you have to change these settings, turn the DMA off and on again afterwards. 6 Make sure that any software firewalls on the media server computer are configured to allow the DMA to access the media server. See the The DMA cannot access the media server. If you have to change any firewall settings, turn the DMA off and on again afterwards. The DMA cannot access the files on a connected USB device. DMA2501 User's Guide 71

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Chapter 9 Troubleshooting
DMA2501 User’s Guide
71
4
Turn the DMA off and on using the power switch on the rear panel (instead of the
Power
button on the remote control).
5
If the problem continues, contact the vendor.
I can only see the DMA menus on one television at a time.
Even though it is possible to connect the DMA to more than one television at a
time, the DMA can only output one TV mode at a time. Use the remote control’s
OUTPUT button or the
TV Mode Setup
menu (see
Section 8.4 on page 46
) to
change the DMA’s output.
I cannot see or access the media server folders on the television screen.
1
If the DMA does not list any media servers for you to select from, try pressing the
HOME
button and selecting
Media Server
.
2
Make sure the media server is on and has an IP address in the same subnet as the
DMA. (If you know that there is a router between your computer and the DMA,
skip this step.)
3
Try turning the DMA off and on by disconnecting the power connection and
connecting again later (instead of the
Power
button on the remote control).
4
Check the hardware connections, and make sure the LEDs are behaving as
expected. See the Quick Start Guide and
Section 9.2 on page 69
.
5
If you are using the media server software, make sure the computer is running
the media server program, the files or folders are in the media server program’s
Media list
,
and the media service is enabled. If you have to change these
settings, turn the DMA off and on again afterwards.
6
Make sure that any software firewalls on the media server computer are
configured to allow the DMA to access the media server. See the
The DMA cannot
access the media server.
If you have to change any firewall settings, turn the DMA
off and on again afterwards.
The DMA cannot access the files on a connected USB device.