ZyXEL WRE2205 HW Ver. 2 User Guide - Page 58

Internet Access

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Chapter 10 Troubleshooting • If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I don't know the IP address of my WRE2205. 2 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide. 3 Make sure your Internet browser does not block pop-up windows and has JavaScript and Java enabled. 4 Make sure your computer is in the same subnet as the WRE2205. (If you know that there are routers between your computer and the WRE2205, skip this step.) • If there is a DHCP server on your network, make sure your computer is using a dynamic IP address. • If there is no DHCP server on your network, make sure your computer's IP address is in the same subnet as the WRE2205. 5 Reset the device to its factory defaults, and try to access the WRE2205 with the default IP address. 6 If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions. Advanced Suggestions • If your computer is connected wirelessly, use a computer that is connected to a LAN/ETHERNET port. I can see the Login screen, but I cannot log in to the WRE2205. 1 Make sure you have entered the password correctly. The default username is admin and default password is 1234. This field is case-sensitive, so make sure [Caps Lock] is not on. 2 This can happen when you fail to log out properly from your last session. Try logging in again after 5 minutes. 3 Disconnect and re-connect the power adaptor or cord to the WRE2205. 4 If this does not work, you have to reset the device to its factory defaults. See Section 10.4 on page 60. 10.3 Internet Access I cannot access the Internet. 1 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide. 58 WRE2205 User's Guide

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Chapter 10 Troubleshooting
WRE2205 User’s Guide
58
•
If you changed the IP address and have forgotten it, see the troubleshooting suggestions for
I
don’t know the IP address of my WRE2205.
2
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide.
3
Make sure your Internet browser does not block pop-up windows and has JavaScript and Java
enabled.
4
Make sure your computer is in the same subnet as the WRE2205. (If you know that there are
routers between your computer and the WRE2205, skip this step.)
•
If there is a DHCP server on your network, make sure your computer is using a dynamic IP
address.
•
If there is no DHCP server on your network, make sure your computer’s IP address is in the
same subnet as the WRE2205.
5
Reset the device to its factory defaults, and try to access the WRE2205 with the default IP address.
6
If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions
•
If your computer is connected wirelessly, use a computer that is connected to a
LAN
/
ETHERNET
port.
I can see the
Login
screen, but I cannot log in to the WRE2205.
1
Make sure you have entered the password correctly. The default username is
admin
and default
password is
1234
. This field is case-sensitive, so make sure [Caps Lock] is not on.
2
This can happen when you fail to log out properly from your last session. Try logging in again after
5 minutes.
3
Disconnect and re-connect the power adaptor or cord to the WRE2205.
4
If this does not work, you have to reset the device to its factory defaults. See
Section 10.4 on page
60
.
10.3
Internet Access
I cannot access the Internet.
1
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide.