2009 Buick Enclave Owner's Manual - Page 385

Customer Assistance Information STEP THREE - Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps one and two, General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge. For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685. Alternatively you may call the General Motors Customer Communication Centre, 1-800-263-3777 (English), 1-800-263-7854 (French), or you may write to the Mediation/ Arbitration Program at the following address. Your inquiry should be accompanied by your Vehicle Identification Number (VIN). Mediation/Arbitration Program c/o Customer Communication Centre General Motors of Canada Limited Mail Code: CA1-163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 7-3 Online Owner Center Online Owner Center (U.S.) - www.gmownercenter.com/buick Information and services customized for your specific vehicle - all in one convenient place. • Digital owner manual, warranty information, and more • Online service and maintenance records • Find Buick dealers for service nationwide • Exclusive privileges and offers • Recall notices for your specific vehicle • OnStar® and GM Cardmember Services Earnings summaries Other Helpful Links: Buick − www.buick.com Buick Merchandise - www.buickmerchandise.com