1995 Cadillac Eldorado Owner's Manual - Page 360

CUSTOMER ASSISTANCE INFORMATION Here you will find out how to contact Cadillacif you need assistance. This section also tells you how to obtain service publications and how to report any safety defects. This section includes information on: The CustomerSatisfaction Procedure, Customer Assistance for Hearing orSpeech Impaired, BBB Auto Line -Alternative Dispute Resolution Program, Reporting Safety Defects, Roadside Assistance, and Service and Owner Publications. CUSTOMER SATISFACTION PROCEDURE Your satisfaction and goodwill are important toyour dealer and Cadillac. of Normally, any concern with the sales transaction or the operation your Service Departments. vehicle will be resolved by your dealer's Sales or Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE -- Discuss your concern with a member of dealer management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the Sales, Service, or Parts Manager, contact the owner the dealeror the General Manager. of STEP TWO -- If after contacting a memberof dealer management. it appears your concern cannot be resolved by the dealerwithout further help, contact the Cadillac Consumer Relations Center hours a day by 24 calling 1-800-458.-8006.In Canada, contact GM of Canada Customer Assistance Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). In Mexico, call (525) 254-3777. In Puerto Rico, call 1-800-496-9992 (English) or 1-800-496-9993(Spanish). In the U.S. Virgin Islands, call 1-800-496-9994. I n other overseas locations, contact GM North American Export Sales in Canada by calling 1-905-644-4112.