1995 Cadillac Eldorado Owner's Manual - Page 363

We prefer y o u utilize thc Customer Satisfaction Procedure before you resort t o AUTO LINE, but you may contact the BBB a t any time. The BBB w i l l attempt t o resolve the conlplaint serving as an intermediary between you and Cadillac. I f this mediation is unsuccessful, an informal hcaring will be schedulecf uhere eligible customers may present their case to an impartial third-party arbitrator-. The arbitrator will make ;i decision which y o u may accept o r reject. If you acccpt the decision, GM will be bound by that decision. The entire take about forty days from dispute resolution procedure should ordinarily the time y o u file a claim until a dccision is made. Some state laws may require you t o use this program beforefiling a claim with a state-run arbitration program 01- i n the courts. For further information, contact thc RBB a t 1-800-955-5I()(') o r the Cadiliac Customer Assistance Center at I-800-4%-8006. REPORTING SAFETY DEFECTS TO THE UNITED STATES GOJ?EmMENT J